Dealer Transformation Index™

Measuring dealer-consumer alignment across continued industry evolution

Urban Science® has teamed up with the Harris Poll to conduct ongoing, comprehensive research on the state of the automotive industry through the eyes of dealers and auto buyers. This page includes ongoing highlights of our findings.

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The EV Future

Prepare to meet growing demand while you still can

The impact of EVs on the future of the automotive industry can’t be overstated. Both auto buyers and dealers recognize and agree electrification has the greatest potential to change the future of the auto industry in the coming years. Preparation and optimization for increasing EV-related sales and service needs is critical – and it all starts with dealer and auto-buyer education.

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Dealership Service

Powering Thriving Dealerships With Dealer Service

Across myriad industry shifts and evolutions, healthy dealership service operations have powered thriving dealerships. Service lanes not only deliver high-margin engagements on the back end, they drive meaningful interactions that can build long-term loyalty that leads to future sales as well. To create, nurture and make the most of these opportunities, it’s critical dealers and OEMs recognize auto-buyer perceptions about how franchise stores stack up against independent repair shops – and adjust their approaches to mitigate risks and seize lucrative opportunities now and in the future.

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Digital Retailing

Finding a Sustainable Middle Ground Between Dealers, Customers and OEMs

While digital channels have been embraced for many years in dealership sales and service operations, today a number of OEMs believe there’s significant opportunity to offer a complete end-to-end purchase experience that happens entirely online.

But is that what customers really want? Or do consumers still value the in-person dealership experience – even if there are some elements of it they dislike? The answers may surprise you and should guide OEMs and dealers toward a thoughtful approach to creating the purchase processes of tomorrow.

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October 18th,  2022

Finding a Sustainable Middle Ground Between Dealers, Customers and OEMs

While digital channels have been embraced for many years in dealership sales and service operations, today, a number of OEMs believe there’s significant opportunity to offer a complete end-to-end purchase experience that happens entirely online.

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August 18th,  2022 Press Release

U.S. auto dealership count remains stable; EV adoption surges in Florida, southeast in first half of 2022

DETROIT, August 18, 2022 – Urban Science® today announced highlights from its 2022 midyear Automotive Franchise Activity Report (FAR), which shows continued stability for the U.S. automotive retail network despite […]

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August 18th,  2022 Press Release

U.S. auto dealership count remains stable; EV adoption surges in Florida, southeast in first half of 2022

DETROIT, August 18, 2022 – Urban Science® today announced highlights from its 2022 midyear Automotive Franchise Activity Report (FAR), which shows continued stability for the U.S. automotive retail network despite […]

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July 12th,  2022 Article

Urban Science named Corporate Partner of the Year by The Engineering Society of Detroit

Urban Science Founder and President Jim Anderson, alongside several Urban Science team members, recently attended The Engineering Society of Detroit’s (ESD) Annual Dinner at Ford Field in downtown Detroit. The […]

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July 12th,  2022 Article

Urban Science named Corporate Partner of the Year by The Engineering Society of Detroit

Urban Science Founder and President Jim Anderson, alongside several Urban Science team members, recently attended The Engineering Society of Detroit’s (ESD) Annual Dinner at Ford Field in downtown Detroit. The […]

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October 20th,  2021 Blog

Urban Science CIO Elizabeth Klee earns top honor from MichiganCIO

We’re proud to announce Elizabeth Klee – our company’s top tech leader – was awarded a MichiganCIO 2021 CIO of the Year ORBIE Award during a recent ceremony […]

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October 20th,  2021 Blog

Urban Science CIO Elizabeth Klee earns top honor from MichiganCIO

We’re proud to announce Elizabeth Klee – our company’s top tech leader – was awarded a MichiganCIO 2021 CIO of the Year ORBIE Award during a recent ceremony […]

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August 18th,  2021 Press Release

URBAN SCIENCE: U.S. AUTO RETAIL NETWORK STABLE WHILE AVERAGE SALES PER STORE RECOVER FROM LOWS SEEN IN 2020

Number of U.S. dealerships increased by 46 rooftops since January 2021 Industry average dealership throughput forecasted to increase to 910, a 103-unit increase California, Texas and New York saw the […]

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August 18th,  2021 Press Release

URBAN SCIENCE: U.S. AUTO RETAIL NETWORK STABLE WHILE AVERAGE SALES PER STORE RECOVER FROM LOWS SEEN IN 2020

Number of U.S. dealerships increased by 46 rooftops since January 2021 Industry average dealership throughput forecasted to increase to 910, a 103-unit increase California, Texas and New York saw the […]

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February 10th,  2021 Press Release

Urban Science reports 2020 sales throughput for U.S. dealerships declined to 2012 levels

Urban Science released statistics and insights today from its 2020 Automotive Franchise Activity Report (FAR), indicating a small decrease in dealership rooftops but a large decrease in sales throughput.

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February 10th,  2021 Press Release

Urban Science reports 2020 sales throughput for U.S. dealerships declined to 2012 levels

Urban Science released statistics and insights today from its 2020 Automotive Franchise Activity Report (FAR), indicating a small decrease in dealership rooftops but a large decrease in sales throughput.

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December 10th,  2020 Article

Continuing through COVID: Are consumer car buying intentions changing all that much?

Urban Science recently commissioned a survey with The Harris Poll to understand how — and if — the pandemic is impacting consumer buying behaviors.

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December 10th,  2020 Article

Continuing through COVID: Are consumer car buying intentions changing all that much?

Urban Science recently commissioned a survey with The Harris Poll to understand how — and if — the pandemic is impacting consumer buying behaviors.

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November 23rd,  2020 Press Release

James and Patricia Anderson Receive Max M. Fisher Award for Outstanding Philanthropist

James (Jim) and Patricia (Patti) Anderson have received the 2020 Max M. Fisher Award for Outstanding Philanthropist, an honor presented annually by the Association of Fundraising Professionals Greater Detroit Chapter (AFP GDC).

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November 23rd,  2020 Press Release

James and Patricia Anderson Receive Max M. Fisher Award for Outstanding Philanthropist

James (Jim) and Patricia (Patti) Anderson have received the 2020 Max M. Fisher Award for Outstanding Philanthropist, an honor presented annually by the Association of Fundraising Professionals Greater Detroit Chapter (AFP GDC).

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August 13th,  2020 Press Release

Urban Science Projects 2020 Sales Throughput for U.S. Dealerships to Decline to 2011 Levels

Number of U.S. dealerships decreased by 34 rooftops in the first six months of 2020 Average dealership throughput is forecasted to fall to 734, a decrease of 206 units from […]

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August 13th,  2020 Press Release

Urban Science Projects 2020 Sales Throughput for U.S. Dealerships to Decline to 2011 Levels

Number of U.S. dealerships decreased by 34 rooftops in the first six months of 2020 Average dealership throughput is forecasted to fall to 734, a decrease of 206 units from […]

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July 9th,  2020 Press Release

Urban Science and the Harris Poll: 61% of consumers agree that entire vehicle purchase process will change forever due to COVID-19

Urban Science and The Harris Poll released data and insights today from a June 2020 study of 1,505 consumers indicating that 61% of consumers agree that the entire vehicle purchase process will change forever due to COVID-19.

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July 9th,  2020 Press Release

Urban Science and the Harris Poll: 61% of consumers agree that entire vehicle purchase process will change forever due to COVID-19

Urban Science and The Harris Poll released data and insights today from a June 2020 study of 1,505 consumers indicating that 61% of consumers agree that the entire vehicle purchase process will change forever due to COVID-19.

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May 22nd,  2020 Press Release

Urban Science Appoints New Head Of Lead Management Practice

Urban Science has named Steve Conniff as the head of Enterprise Lead Management.

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May 22nd,  2020 Press Release

Urban Science Appoints New Head Of Lead Management Practice

Urban Science has named Steve Conniff as the head of Enterprise Lead Management.

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March 16th,  2020 Press Release

Urban Science Implements Global Work From Home Policy

DETROIT, March 16, 2020 – Urban Science has continuously monitored the developments surrounding the Coronavirus (COVID-19) and its growing international impact. After the World Health Organization (WHO) classified the virus […]

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March 16th,  2020 Press Release

Urban Science Implements Global Work From Home Policy

DETROIT, March 16, 2020 – Urban Science has continuously monitored the developments surrounding the Coronavirus (COVID-19) and its growing international impact. After the World Health Organization (WHO) classified the virus […]

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February 14th,  2020 Press Release

Urban Science reports the number of U.S. dealerships decreased for the first time since 2013

Urban Science released statistics and insights today from its 2019 Automotive Franchise Activity Report (FAR), indicating a decrease in dealership rooftops for the first time in six years.

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February 14th,  2020 Press Release

Urban Science reports the number of U.S. dealerships decreased for the first time since 2013

Urban Science released statistics and insights today from its 2019 Automotive Franchise Activity Report (FAR), indicating a decrease in dealership rooftops for the first time in six years.

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May 28th,  2019 Press Release

Urban Science Appoints New Managing Director in China

Urban Science announced the appointment of Chee-Kiang (CK) Lim as the Managing Director of its China office

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May 28th,  2019 Press Release

Urban Science Appoints New Managing Director in China

Urban Science announced the appointment of Chee-Kiang (CK) Lim as the Managing Director of its China office

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March 28th,  2019 Press Release

Urban Science Names New Chief Financial Officer

Urban Science welcomed Phil Giroux to the company as the new Chief Financial Officer and Treasurer

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March 28th,  2019 Press Release

Urban Science Names New Chief Financial Officer

Urban Science welcomed Phil Giroux to the company as the new Chief Financial Officer and Treasurer

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March 26th,  2019 Press Release

Urban Science sponsors Automotive News event focused on the future of the industry

Urban Science sponsors “Retail 2030: From Bricks and Mortar to Transportation Portal” to explore the evolution of dealership networks – and dealerships themselves.

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March 26th,  2019 Press Release

Urban Science sponsors Automotive News event focused on the future of the industry

Urban Science sponsors “Retail 2030: From Bricks and Mortar to Transportation Portal” to explore the evolution of dealership networks – and dealerships themselves.

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February 11th,  2019 Press Release

Urban Science: U.S. auto retail network and average sales per store stable in 2018

Urban Science’s 2018 Automotive Franchise Activity Report (FAR), indicating continued stability in the number of U.S. automotive dealerships.

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February 11th,  2019 Press Release

Urban Science: U.S. auto retail network and average sales per store stable in 2018

Urban Science’s 2018 Automotive Franchise Activity Report (FAR), indicating continued stability in the number of U.S. automotive dealerships.

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October 23rd,  2018 Press Release

AutoHook powered by Urban Science Announces Official API Integration with Outsell

Outsell clients can now incorporate into their email marketing campaigns auto-generated, customized incentives crafted based on individual customers’ lead scores and behavioral details.

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October 23rd,  2018 Press Release

AutoHook powered by Urban Science Announces Official API Integration with Outsell

Outsell clients can now incorporate into their email marketing campaigns auto-generated, customized incentives crafted based on individual customers’ lead scores and behavioral details.

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August 9th,  2018 Press Release

U.S. auto retail network stable while average sales per store forecasted to fall

Urban Science’s mid-year Franchise Activity Report indicates continued stability in the number of automotive dealerships in the U.S.

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August 9th,  2018 Press Release

U.S. auto retail network stable while average sales per store forecasted to fall

Urban Science’s mid-year Franchise Activity Report indicates continued stability in the number of automotive dealerships in the U.S.

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June 21st,  2018 Press Release

Urban Science CEO receives Horace H. Rackham Humanitarian Award

Jim Anderson receives highest honor given by the Engineering Society of Detroit.

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June 21st,  2018 Press Release

Urban Science CEO receives Horace H. Rackham Humanitarian Award

Jim Anderson receives highest honor given by the Engineering Society of Detroit.

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June 18th,  2018 Press Release

Urban Science Continues Steady Climb of Private 200 Companies

For the seventh consecutive year, Urban Science climbs up Crain’s list.

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June 18th,  2018 Press Release

Urban Science Continues Steady Climb of Private 200 Companies

For the seventh consecutive year, Urban Science climbs up Crain’s list.

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May 14th,  2018 Press Release

Urban Science Showcased at Global Customer Experience Conference

Urban Science experts share learnings for improving client loyalty.

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May 14th,  2018 Press Release

Urban Science Showcased at Global Customer Experience Conference

Urban Science experts share learnings for improving client loyalty.

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February 14th,  2018 Article

U.S. Auto Dealers Average Sales Per Store Declines While Retail Network Remains Stable

Urban Science released statistics and insights today from its 2017 mid-year Automotive Franchise Activity Report (FAR), indicating continued stability in the number of automotive dealerships in the United States […]

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February 14th,  2018 Article

U.S. Auto Dealers Average Sales Per Store Declines While Retail Network Remains Stable

Urban Science released statistics and insights today from its 2017 mid-year Automotive Franchise Activity Report (FAR), indicating continued stability in the number of automotive dealerships in the United States […]

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August 16th,  2017 Press Release

U.S. Auto Retail Network Stable While Average Sales Per Store Forecasted To Fall

Urban Science released statistics and insights today from its 2017 mid-year Automotive Franchise Activity Report (FAR), indicating continued stability in the number of automotive dealerships in the United States […]

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August 16th,  2017 Press Release

U.S. Auto Retail Network Stable While Average Sales Per Store Forecasted To Fall

Urban Science released statistics and insights today from its 2017 mid-year Automotive Franchise Activity Report (FAR), indicating continued stability in the number of automotive dealerships in the United States […]

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February 13th,  2017 Press Release

U.S. Auto Retail Network Narrowly Misses Record Average Sales Per Store

Urban Science released statistics and insights today from its 2016 year-end Automotive Franchise Activity Report (FAR) that indicates continued stability in the number of automotive dealerships in the U.S. since the end of 2015 […]

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February 13th,  2017 Press Release

U.S. Auto Retail Network Narrowly Misses Record Average Sales Per Store

Urban Science released statistics and insights today from its 2016 year-end Automotive Franchise Activity Report (FAR) that indicates continued stability in the number of automotive dealerships in the U.S. since the end of 2015 […]

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FEATURED

Long Beach Urban Scientists mesh philanthropy, volunteerism to support foster kids through Together We Rise

This fall, Long Beach-based Urban Scientists doubled down on their commitment to #Community by coming together to assemble activity kits with Together We Rise, a non-profit that works to improve […]

In an Ever-Changing Marketplace, You Need Timely and Actionable Defection Data on Your Side.

There are a number of factors contributing to the roller coaster-like ride of the automotive marketplace. Macro-economic conditions are slowing demand and moderating prices at the same time as production and inventory levels are rebounding off their pandemic-related lows.

Urban Science New Jersey team fights hunger in its community

Earlier this fall, our Woodcliff Lake, New Jersey, team members came together to make a positive impact on their neighbors in need by volunteering with the Community Foodbank of New Jersey.