AfterSales Performance

Turn customer loyalty
from a random occurrence
to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Learn to see opportunity more clearly

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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AUTOHOOK®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

June 19th,  2024

On-Demand Presentation: Accelerating Change – Urban Science/Harris Poll Insights

Urban Science recently welcomed members of the Automotive Press Association and Society of Automotive Analysts at our Detroit headquarters…

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June 12th, 2024

Urban Science kicks off 2024 summer internship program, welcomes 29 new interns

Since our company was founded in 1977, we’ve established and reinforced our position as a leading global automotive consultancy and technology firm that drives innovation into every corner of the […]

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June 4th, 2024

Urban Science launches EV sales forecasting, advanced EV sales insights, for automakers with U.S. retail operations via MarketView solution

Urban Science, a leading global automotive consultancy and technology firm, today announced the launch of its science-driven electric vehicle (EV) sales forecasting analysis for automakers with U.S. retail operations through its MarketView solution…

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June 4th, 2024

How dealers can win over Gen Z buyers

This year’s Urban Science/Harris Poll offers welcome news for dealers looking to boost profits, gain customers and build loyalty. Data shows Gen Z consumers highly value dealerships, even more than just a year ago…

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May 14th, 2024

Urban Science/Harris Poll study reveals increase in dealer relevance, dealers’ readiness for the future

DETROIT, Mich., May 7, 2024—Urban Science and The Harris Poll today released the 2024 Urban Science Dealership Transformation Index™ (DTI). Now in its third year, the DTI employs a science-driven […]

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May 7th, 2024

Urban Science EV sales microstudy unveils U.S. electrification trends and state-level BEV market share leaders

DETROIT, Mich., May 7, 2024—Urban Science, a leading global automotive consultancy and technology firm, today released a proprietary electric vehicle (EV) sales microstudy rooted in the firm’s unrivaled industry sales […]

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April 29th, 2024

Shades of change: How color preferences could influence EV adoption.

In the ever-evolving automotive industry, the significance of car color extends beyond aesthetics, embodying personal taste, societal trends and even technological progress.

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April 1st, 2024

Charging ahead: navigating the dynamic evolution of the UK’s electric vehicle market in 2024

As we consider the 2023 surge in electric vehicle (EV) sales and their expanding market share, a crucial uncertainty lingers…

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March 11th, 2024

Tech Century: From Dots on a Map… to Guiding Short- and Long-Term EV Success

Urban Science harnesses unrivaled data, scientific approach to anticipate the future and ground high-stakes decisions in confidence…

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March 4th, 2024

Targeting tyre opportunity to help stabilize the impacts of a shifting industry on retailer service departments

In the automotive industry’s ever-evolving landscape, the rise of electric vehicles (EVs) is a leading trend…

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February 21st, 2024

Urban Science: U.S. automotive dealer count held steady as throughput hits post-pandemic high in 2023

DETROIT, February 21, 2024 – Urban Science® today announced highlights from its 2023 year-end Automotive Franchise Activity Report (FAR), which shows continued stability for the U.S. automotive retail dealer network […]

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.