AfterSales Performance

Turn customer loyalty
from a random occurrence
to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Learn to see opportunity more clearly

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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AUTOHOOK®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

February 21st,  2024

Urban Science: U.S. automotive dealer count held steady as throughput hits post-pandemic high in 2023

DETROIT, February 21, 2024 – Urban Science® today announced highlights from its 2023 year-end Automotive Franchise Activity Report (FAR), which shows continued stability for the U.S. automotive retail dealer network […]

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February 20th, 2024

Navigating the Roads of Change: A Look into the Future of the Electric Vehicle Market in 2024 and Beyond

As we reflect on electric vehicle (EV) sales and market share growth in 2023, it’s clear that we’re witnessing the acceleration of a transformative era in the automotive industry…

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January 24th, 2024

With increasing inventory and strong consumer demand, dealers need to step up to win auto buyers

This is the fifth in a series of Urban Science articles driven by our 2023 research conducted alongside The Harris Poll…

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January 8th, 2024

Detroit-based Urban Scientists team up with Forgotten Harvest to help fight hunger in the Motor City

Two teams from our company’s Detroit-based headquarters recently set our #DoGreatThings value in motion by volunteering with Forgotten Harvest, a nonprofit dedicated to relieving hunger and preventing nutritious food waste […]

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December 20th, 2023

New Jersey-based Urban Scientists prepare 1,500 ears of corn to help fight food insecurity

Whether in Detroit, New Delhi or New Jersey, or anywhere in between, each day Urban Scientists around the world embrace our #DoGreatThings value to make a positive impact in our […]

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December 19th, 2023

Urban Science Nashville team organizes book drive to support community literacy efforts

At Urban Science, our collective commitment to our #InventTheFuture value guides our approach to driving innovation into every corner of the automotive industry – and progress in the communities where […]

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December 4th, 2023

Urban Science awards $15,000 in microgrants to employee-selected nonprofits globally

At Urban Science, we take pride in our ability to drive progress into every corner of the automotive industry – and in the communities where our global team members live […]

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November 30th, 2023

The essential 3-point guide to electric vehicle forecasting for dealers

The automotive industry is undergoing a seismic shift towards electric vehicles (EVs) and staying ahead of the curve is crucial for dealers.

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November 27th, 2023

Mexico City-based Urban Scientists organized to help the city’s homeless cats

Earlier this year, Urban Scientists based in our Mexico City office participated in Gato Fest 2023, an event organized by Mexico City’s El Gato Vago shelter to raise awareness of […]

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.