AfterSales Performance

Turn customer loyalty
from a random occurrence
to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.


Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.


Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.


Learn to see opportunity more clearly

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The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

September 19th,  2023

Urban Science Summer Internship Program 2023: saluting 36 interns and their many contributions globally

Each summer, our company proudly welcomes interns from across the world as they further their education…

September 7th, 2023

Tapping into service data to boost performance across retailer aftersales networks

The retailer aftersales business model is facing significant change as the vehicle parc begins to transition to Electric Vehicles…

September 5th, 2023

Securing dealership futures: driving sales leads through service loyal customers

Dealers are more apprehensive about future growth than they were in 2022 – and they’re struggling to find high-quality leads…

September 5th, 2023

The Agency Model is coming. Here’s how to track its financial implications.

As OEMs begin to shift toward the agency model and the flexibility it allows them, questions abound as the retail landscape is yet to be fully realized…

August 28th, 2023

Urban Scientist and lifelong volunteer receives service award from Detroit-area nonprofit

At Urban Science, our philanthropic and volunteerism initiatives are rooted in our collective commitment to build a global community that’s inclusive, ethical and inspiring. And each day, all around the […]

August 28th, 2023

Aftersales in the EV future: plan now to realize tomorrow’s potential

In a recent Harris Poll study commissioned by Urban Science, global auto buyers revealed how they view the future and their relationships to personal transportation…

August 24th, 2023

In the race to connect with EV shoppers, data is in the driver’s seat.

Auto buyers are putting the automotive world on notice: They’re serious about the EV future, and what only yesterday was a fringe market…

August 21st, 2023

Energizing the future: Detroit office hosts Girls in Engineering Academy for STEM immersion day and mentorship from women Urban Scientists

At Urban Science, our vision is a world in which innovation is powered by science and inspired by the entrepreneurial spirit to invent a better future. And we know our […]

August 16th, 2023

The unquestioned data advantage in the dealership buy/sell equation

Changes in the dealership buy/sell landscape are ever evolving. The economy, dealership performance, geographical differences, and new bills, laws and regulations all factor into the equation…

August 15th, 2023

Urban Science Annual Index: from maintenance to excellence – preparing fixed ops to thrive in the EV future

Fourth in a series of Urban Science articles driven by our 2023 Dealership Transformation Index research conducted alongside The Harris Poll…

August 10th, 2023

Urban Science: U.S. automotive dealer count remains stable, dealership throughput expected to rise to highest level since pandemic

DETROIT, August 10, 2023 – Urban Science® today announced highlights from its 2023 midyear Automotive Franchise Activity Report (FAR), which shows continued stability for the U.S. automotive retail network through […]


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Urban Science

    Proactive network management to connect today’s consumers with automotive more efficiently.


    Uncover what really impacts daily performance to grow market share.


    Bring customers back to increase service retention and build long-term loyalty.


    Scientific precision to make every marketing dollar work harder.