AfterSales Performance

Turn customer loyalty
from a random occurrence
to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Learn to see opportunity more clearly

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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AUTOHOOK®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

December 6th,  2021

Why Focusing on Aftersales Makes Sense Right Now.

With current new-vehicle inventories at record low levels, making the most out of your fixed ops is essential – now more than ever.

LEARN MORE
December 6th, 2021

Outstanding Recalls: Your Opportunity to Turn a Negative into a Positive for Your Customers.

Reaching out demonstrates concern in three critical ways. Let’s face it: customers consider recalls a hassle. Yet when recalls concern safety-related items, inconvenience needs to take a back seat.

LEARN MORE
December 2nd, 2021

Urban Science awards 25 microgrants to nonprofits and charities selected by global team members

At Urban Science, we understand – and deeply appreciate – the contributions nonprofits and charitable organizations make in the communities where our 900+ team members live and do business. From […]

LEARN MORE
November 17th, 2021 Blog

Urban Science’s Nashville team holds diaper drive to help children, families in need

Urban Scientists in Music City recently put our commitment to community into practice to assist Nashville Diaper Connection (NDC) on its mission to ensure every baby in Davidson County – home to Nashville – has enough diapers to stay clean, dry and healthy. 

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November 11th, 2021 Blog

Detroit-based Urban Scientists team up with Life Remodeled to beautify the Motor City

Earlier this month, more than 30 Urban Scientists who work in our company’s Detroit headquarters came together and rolled up their sleeves to support the Life Remodeled Six-Day Project […]

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November 8th, 2021 Blog

Urban Science awards $25,000 to create engineering pathways for metro Detroit girls, diversify STEM fields

Detroit-headquartered company’s expanded commitment to ESD Girls in Engineering Academy marks $50,000 in total support since 2020 
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November 4th, 2021 Blog

Urban Scientists gather to celebrate Diwali, India’s biggest and most important holiday

Detroit-based Urban Scientists recently met up for our company’s annual Diwali celebration lunch organized by our headquarters’ employee committee and our colleagues of Indian heritage.

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October 20th, 2021 Blog

Urban Science CIO Elizabeth Klee earns top honor from MichiganCIO

We’re proud to announce Elizabeth Klee – our company’s top tech leader – was awarded a MichiganCIO 2021 CIO of the Year ORBIE Award during a recent ceremony […]

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September 21st, 2021 Article

How to Cash In on the EV Trifecta: Interested Consumers, EV Education, and Alternative Retail Formats.

The automotive industry is undergoing revolutionary change driven by a combination of government and regulatory pressures, environmental concerns, and growing consumer sentiment.

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September 10th, 2021 Article

The EV Path to the Electrified Future

As the automotive industry gears up for a shift to electric vehicles, EV momentum is on the upswing, with a record number of almost 100 pure battery electric vehicles set to debut by the end of 2024 […]

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September 1st, 2021 Article

Even Though You’re Moving Nearly All Your Inventory, You Could Still Be Losing Customers. Here’s what to do about it.

In today’s challenging retail automotive market — with low inventory due to chip shortages — and a strong trend of consumer demand for new vehicles, it’s easy for dealers to focus on what they don’t have […]

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

INSIGHT LAB

FEATURED

Why Focusing on Aftersales Makes Sense Right Now.

With current new-vehicle inventories at record low levels, making the most out of your fixed ops is essential – now more than ever.

Outstanding Recalls: Your Opportunity to Turn a Negative into a Positive for Your Customers.

Reaching out demonstrates concern in three critical ways. Let’s face it: customers consider recalls a hassle. Yet when recalls concern safety-related items, inconvenience needs to take a back seat.

Urban Science awards 25 microgrants to nonprofits and charities selected by global team members

At Urban Science, we understand – and deeply appreciate – the contributions nonprofits and charitable organizations make in the communities where our 900+ team members live and do business. From […]