AfterSales Performance

Turn customer loyalty
from a random occurrence
to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Learn to see opportunity more clearly

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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AUTOHOOK®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

September 28th,  2022 Press Release

Urban Science launches industry first solution to help dealer groups inform high-stakes M&A decisions with near-real-time industry sales data, scientific precision

Urban Science® today announced the launch of MarketGrowth™, a first-of-its-kind, best-in-class solution that taps the company’s unrivaled near-real-time industry sales* data to empower dealer groups, marketing agencies and the consultants who support them to better understand market performance and potential across all brands and geographies.

LEARN MORE
September 26th, 2022 Case Study

VDX.tv + Urban Science – Building Automotive Solutions Together

With over 60 years of combined experience in the auto industry, and relationships with most major OEMs, Urban Science and VDX.tv have collaborated to build analytically driven marketing solutions that […]

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September 22nd, 2022 Case Study

Discover Your Formula: Urban Science’s unique approach to holistic employee support

At Urban Science, we help leading global automakers, their dealerships, and the AdTech companies that support them, create clarity and business certainty in even the most ambiguous market conditions. We […]

LEARN MORE
September 16th, 2022 Case Study

Converting open Takata Airbag recalls into an opportunity for increased brand loyalty

The Problem Despite ongoing efforts, a major North American OEM still had many vehicles on the road in need of recall repairs related to Takata Airbags. They found that despite […]

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August 30th, 2022 Case Study

From intern to mentor and STEM diversity advocate: an Urban Scientist’s formula for success

For many years, Urban Science’s internship program has unlocked new pathways for personal and professional growth by empowering college students and new employees to develop their professional and interpersonal skills […]

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August 18th, 2022 Press Release

U.S. auto dealership count remains stable; EV adoption surges in Florida, southeast in first half of 2022

DETROIT, August 18, 2022 – Urban Science® today announced highlights from its 2022 midyear Automotive Franchise Activity Report (FAR), which shows continued stability for the U.S. automotive retail network despite […]

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August 17th, 2022 Blog

Nashville Team Members Fight Food Insecurity Alongside Second Harvest Food Bank

In August 2022, members of our Nashville team made a positive impact on their neighbors in need by spending the day volunteering, including cold-sorting frozen and perishable food donations, with […]

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July 26th, 2022 Blog

Inspiring the Next Generation: UK Office Hosts Girls School for STEM-Focused Career Day

At Urban Science, we’re dedicated to making a positive impact in our global communities. And one of the ways we do that is through STEM enrichment programs that create new […]

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July 21st, 2022 Article

Urban Science summer internship program meshes legacy, opportunity to drive learning and growth

At Urban Science, our vision is a world in which innovation is powered by science and inspired by the entrepreneurial spirit to invent a better future. As we forge ahead […]

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July 12th, 2022 Article

Urban Science named Corporate Partner of the Year by The Engineering Society of Detroit

Urban Science Founder and President Jim Anderson, alongside several Urban Science team members, recently attended The Engineering Society of Detroit’s (ESD) Annual Dinner at Ford Field in downtown Detroit. The […]

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July 11th, 2022 Article

Q&A: Preparing the Automotive Industry for a World Without Browser Cookies

The advent and evolution of digital marketing and advertising have unlocked seemingly endless opportunities for automotive brands – including the OEMs, dealers and AdTech companies we serve – to create meaningful interactions with their target audiences.

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Let us help you cut through the chaos

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

INSIGHT LAB

FEATURED

Urban Science launches industry first solution to help dealer groups inform high-stakes M&A decisions with near-real-time industry sales data, scientific precision

Urban Science® today announced the launch of MarketGrowth™, a first-of-its-kind, best-in-class solution that taps the company’s unrivaled near-real-time industry sales* data to empower dealer groups, marketing agencies and the consultants who support them to better understand market performance and potential across all brands and geographies.

VDX.tv + Urban Science – Building Automotive Solutions Together

With over 60 years of combined experience in the auto industry, and relationships with most major OEMs, Urban Science and VDX.tv have collaborated to build analytically driven marketing solutions that […]

Discover Your Formula: Urban Science’s unique approach to holistic employee support

At Urban Science, we help leading global automakers, their dealerships, and the AdTech companies that support them, create clarity and business certainty in even the most ambiguous market conditions. We […]