ServiceView

Dig up and deliver on
every sales opportunity.

ServiceView sees into every aspect of the Service and Parts departments to gain a holistic view of performance and clarity into missing traffic. Using vital Service department data, our detailed analytics dive deeper to provide actionable insights for capturing every efficiency and opportunity and maximizing performance and revenue growth. With a full suite of fast, flexible modules, ServiceView offers the most complete picture of service performance across a network and its dealership Service departments.

RESULTS

Proof of our expertise in handling data and extracting the value that empowers action.

The largest client roster in the auto industry – over 20 implementations of our service solutions globally, spanning 12 OEMs and growing.

Proof of our expertise in handling data and extracting the value that empowers action.

Our solutions enable dealers to identify and capture the available opportunity, and increase the efficiency, productivity, competitiveness, and profitability of their service and parts business.

Proof of our expertise in handling data and extracting the value that empowers action.

We bring together the most complex data, making it simple so dealers can establish strong service and parts businesses while building loyalty.

Proof of our expertise in handling data and extracting the value that empowers action.

We are strategic advisors, providing valuable insight and recommendations to improve efficiency, aftersales operations, planning, and marketing efforts.

Solutions for what holds you back.

LOW SERVICE AND SALES RETENTION
LOW SERVICE AND SALES RETENTION

Diagnose why your service customers aren’t coming back.

Understand the customers who you’re keeping, those who you’re losing and where, down to performance by individual service advisors and technicians, then drive them back into your service lanes and showrooms.

UNTAPPED PARTS POTENTIAL
UNTAPPED PARTS POTENTIAL

Generate more parts sales by identifying areas of opportunity.

Benchmark your parts performance against local and national composites to quantify your incremental wholesales parts opportunity, and target high-potential locations.

CAPACITY PLANNING
CAPACITY PLANNING

Identify the optimal Service department infrastructure.

Ensure dealerships have the optimal number of bays and technicians necessary to support all area service opportunities.

RECALL COMPLIANCE AND BEYOND
RECALL COMPLIANCE AND BEYOND

Arm dealers with tools to improve recall completion rates.

Identify and support dealers who need to improve the recall process and empower them to maximize every new customer opportunity in their service lanes.

CONTACT US

A full view of the market opportunities and factors to help close the sales-service loop.

The Urban Science® DataHub™ is the only near real-time source of industry-wide sales* submitted directly by each participating automaker and not based on modeled or delayed vehicle registrations. This exclusive data enables you to identify efficiencies and opportunities to make informed business decisions based on yesterday’s insights, not last month’s or last quarter’s. As the engine behind our analysis, the DataHub allows us to measure not only sales loyalty, but also defections, empowering you to close the sales to service loop.

 

Source: Urban Science® DataHub™ | New Sales and Urban Science® DataHub™ | Certified Pre-Owned Sales
*Sales refers to vehicle unit sales and does not represent vehicle price or revenue.
COMPREHENSIVE COVERAGE

With access to over 95% of all new vehicle sales and 89% of Certified Pre-Owned sales in the U.S., our industry-exclusive data hub gives you the most complete picture of the automotive market.

NEAR REAL-TIME

Our OEM data is updated as frequently as daily, making our solutions the only ones in the industry fueled by near real-time sales.

HYPER-GRANULAR INSIGHTS

Urban Science statistics provide specifics into all transactions, including date of sale, ZIP code, make/model/trim, previous purchase, and selling dealer.

UNIVERSAL CONNECTIVITY

This powerful data can also be delivered to any platform, extending dealers’ ability to make near real-time decisions for their other investments.

DATA PROTECTION

Since data is our foundation, we ensure that it is protected, including strict adherence to consumer-level privacy regulations, as well as stringent partitioning of dealer and brand data.

The power to control the depth of your insights.

The ServiceView platform gives you an easy to explore interface that allows you to command your vital data on your own.

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Modern interface

In a Service department’s fast-paced environment, time is limited. Having streamlined access to the most important data ensures impactful efficiency and opportunity decision-making.

  • Intuitive, scientifically driven data analysis software enables service department efficiency and profitability growth
  • Mobile responsiveness provides immediate access to key metrics for decision-making
  • Modern, intuitive interface for easy data visualization and dashboard customization, plus mobile responsiveness
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Self-service analysis

Sometimes you want to dig in and manage your own data explorations.

  • ServiceView empowers self-service data analysis and custom reporting through an API integration with Tableau
  • With proper information firewalls in place, this industry-leading, business intelligence tool allows for interactive visual exploration of data and dashboarding capabilities for almost any data source
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Enhanced analytics

Prescriptive analytics that dive deeper into your Service department data are vital to providing actionable insights for capturing every opportunity and maximizing profitability growth. We have the ability to “bubble up” the biggest opportunity to drastically reduce the time to identify the main areas of focus. Every dealer gets a different set of areas to improve — tailored to their specific situation.

  • A full suite of advanced analytical modules finds every improvement opportunity available across a dealership’s Service department
  • Understand how successful you are at converting your service-loyal customers back into new car buyers – now you can not only understand your sales, but also where you’re defecting
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Holistic. Unparalleled. Powerful.

Urban Science and ETL Solutions have combined powers to deliver an unmatched service network performance solution. With over a decade of experience, ETL Solutions excels in secure data extraction and integration, tailoring it for optimal insights.

  • Seamless, intricate data handling to tackle any service need
  • Bespoke extraction methodology allows for integration with even the most unique data structures

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

What our clients are saying.

“Urban Science’s network and market analysis reports shape our future network strategy by providing invaluable insights.”

– Craig Horne, Franchise Section Manager, Honda

“Urban Science, as industry experts, offers invaluable and indispensable tools for our network planning needs.”

– Miguel Ange Gonzalez, Dealer Development Area Manager, Honda

“A relationship built on trust and professionalism. Urban Science’s teams demonstrate mastery in their respective fields of expertise.”

David Claes, Regional Sales Manager

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

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Consumers Keep Service Levels High

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Navigating surging auto recalls: turning challenges into opportunities for OEMs, dealers in the U.S.

In recent months, the automotive industry and the media have been buzzing with news about automaker recalls…

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Driving Your Dealership Ahead with Artificial Intelligence

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European EV Market Share: forecasting the competitive rise of Chinese EV brands against established manufacturers

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At Urban Science, we’re constantly seeking ways to propel the next generation of STEM leaders to succeed in the spirit of our Invent the Future value. Sometimes we do this […]

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August 5th,  2024

Hybrid vehicles in the aftersales future: What the OEM shift to building more hybrid vehicles can mean for service departments

It’s no secret – hybrid vehicles are gaining traction in markets around the globe…

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April 29th, 2024

Shades of change: How color preferences could influence EV adoption.

In the ever-evolving automotive industry, the significance of car color extends beyond aesthetics, embodying personal taste, societal trends and even technological progress.

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April 1st, 2024

Charging ahead: navigating the dynamic evolution of the UK’s electric vehicle market in 2024

As we consider the 2023 surge in electric vehicle (EV) sales and their expanding market share, a crucial uncertainty lingers…

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March 4th, 2024

Targeting tyre opportunity to help stabilize the impacts of a shifting industry on retailer service departments

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November 7th, 2023

Driving profits: how European automakers can harness the potential of connected-vehicle technology

Today, more manufacturers than ever are routinely integrating telematics systems into their new vehicles…

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September 8th, 2023

Aftersales in the EV future: plan now to realize tomorrow’s potential

In a recent Harris Poll study commissioned by Urban Science, global auto buyers revealed how they view the future and their relationships to personal transportation…

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Tapping into service data to boost performance across retailer aftersales networks

The retailer aftersales business model is facing significant change as the vehicle parc begins to transition to Electric Vehicles…

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Securing dealership futures: driving sales leads through service loyal customers

Dealers are more apprehensive about future growth than they were in 2022 – and they’re struggling to find high-quality leads…

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August 7th, 2023

On all fronts, dealers are sharpening their focus on driving sales loyalty.

While new vehicle sales are returning to more normal levels in the coming year, intense competition for vehicle sales is a constant…

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October 17th, 2022

ServiceView drives 39% increase in dealership RO volume, uptick in other key metrics

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Let us help you cut through the chaos

AUTOHOOK®

Private offers. And the
proof they’re working.

EXPLORE

FINANCIALVIEW™

Measure the money
you’re making or missing.

EXPLORE

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

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