ServiceView

Dig up and deliver on
every sales opportunity.

ServiceView sees into every aspect of the Service and Parts departments to gain a holistic view of performance and clarity into missing traffic. Using vital Service department data, our detailed analytics dive deeper to provide actionable insights for capturing every efficiency and opportunity and maximizing performance and revenue growth. With a full suite of fast, flexible modules, ServiceView offers the most complete picture of service performance across a network and its dealership Service departments.

RESULTS

Proof of our expertise in handling data and extracting the value that empowers action.

The largest client roster in the auto industry – over 20 implementations of our service solutions globally, spanning 12 OEMs and growing.

Proof of our expertise in handling data and extracting the value that empowers action.

Our solutions enable dealers to identify and capture the available opportunity, and increase the efficiency, productivity, competitiveness, and profitability of their service and parts business.

Proof of our expertise in handling data and extracting the value that empowers action.

We bring together the most complex data, making it simple so dealers can establish strong service and parts businesses while building loyalty.

Proof of our expertise in handling data and extracting the value that empowers action.

We are strategic advisors, providing valuable insight and recommendations to improve efficiency, aftersales operations, planning, and marketing efforts.

Solutions for what holds you back.

LOW SERVICE AND SALES RETENTION
LOW SERVICE AND SALES RETENTION

Diagnose why your service customers aren’t coming back.

Understand the customers who you’re keeping, those who you’re losing and where, down to performance by individual service advisors and technicians, then drive them back into your service lanes and showrooms.

UNTAPPED PARTS POTENTIAL
UNTAPPED PARTS POTENTIAL

Generate more parts sales by identifying areas of opportunity.

Benchmark your parts performance against local and national composites to quantify your incremental wholesales parts opportunity, and target high-potential locations.

CAPACITY PLANNING
CAPACITY PLANNING

Identify the optimal Service department infrastructure.

Ensure dealerships have the optimal number of bays and technicians necessary to support all area service opportunities.

RECALL COMPLIANCE AND BEYOND
RECALL COMPLIANCE AND BEYOND

Arm dealers with tools to improve recall completion rates.

Identify and support dealers who need to improve the recall process and empower them to maximize every new customer opportunity in their service lanes.

CONTACT US

A full view of the market opportunities and factors to help close the sales-service loop.

The Urban Science® DataHub™ is the only near real-time source of industry-wide sales* submitted directly by each participating automaker and not based on modeled or delayed vehicle registrations. This exclusive data enables you to identify efficiencies and opportunities to make informed business decisions based on yesterday’s insights, not last month’s or last quarter’s. As the engine behind our analysis, the DataHub allows us to measure not only sales loyalty, but also defections, empowering you to close the sales to service loop.

 

Source: Urban Science® DataHub™ | New Sales
*Sales refers to vehicle unit sales and does not represent vehicle price or revenue.
COMPREHENSIVE COVERAGE

With access to over 98% of industry new vehicle sales in the U.S., our industry-exclusive data hub gives you the most complete picture of the automotive market.

NEAR REAL-TIME

Our OEM data is updated as frequently as daily, making our solutions the only ones in the industry fueled by near real-time sales.

HYPER-GRANULAR INSIGHTS

Urban Science statistics provide specifics into all transactions, including date of sale, ZIP code, make/model/trim, previous purchase, and selling dealer.

UNIVERSAL CONNECTIVITY

This powerful data can also be delivered to any platform, extending dealers’ ability to make near real-time decisions for their other investments.

DATA PROTECTION

Since data is our foundation, we ensure that it is protected, including strict adherence to consumer-level privacy regulations, as well as stringent partitioning of dealer and brand data.

The power to control the depth of your insights.

The ServiceView platform gives you an easy to explore interface that allows you to command your vital data on your own.

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Modern interface

In a Service department’s fast-paced environment, time is limited. Having streamlined access to the most important data ensures impactful efficiency and opportunity decision-making.

  • Intuitive, scientifically driven data analysis software enables service department efficiency and profitability growth
  • Mobile responsiveness provides immediate access to key metrics for decision-making
  • Modern, intuitive interface for easy data visualization and dashboard customization, plus mobile responsiveness
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Self-service analysis

Sometimes you want to dig in and manage your own data explorations.

  • ServiceView empowers self-service data analysis and custom reporting through an API integration with Tableau
  • With proper information firewalls in place, this industry-leading, business intelligence tool allows for interactive visual exploration of data and dashboarding capabilities for almost any data source
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Enhanced analytics

Prescriptive analytics that dive deeper into your Service department data are vital to providing actionable insights for capturing every opportunity and maximizing profitability growth. We have the ability to “bubble up” the biggest opportunity to drastically reduce the time to identify the main areas of focus. Every dealer gets a different set of areas to improve — tailored to their specific situation.

  • A full suite of advanced analytical modules finds every improvement opportunity available across a dealership’s Service department
  • Understand how successful you are at converting your service-loyal customers back into new car buyers – now you can not only understand your sales, but also where you’re defecting
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What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

June 8th,  2021 Case Study

Ad Agency Tier10 Leverages Urban Science Data

Ad agency Tier10 leveraged Urban Science data to optimize its Tier II off-lease mail strategy and saw a 2.6% conversion rate.

LEARN MORE
June 3rd, 2021 Blog

Attention: You may not have your consumers’ attention.

Urban Science’s recent online study revealed automotive marketers might not be capturing their audiences’ attention like they think they are.

LEARN MORE
May 11th, 2021 Article

Agency model poses challenges – and opportunities – for dealers.

Much has already been written about the possible move from franchise to agency in automotive. With relatively few case studies to draw data from, educated speculation abounds.

LEARN MORE
May 4th, 2021 Article

Getting Ready for the Second Wave of Electrification

The second wave of electrification is gaining momentum from both the public and private sectors.

LEARN MORE
April 16th, 2021 Article

Aftersales After COVID-19: A One-Year Snapshot

The many lessons learned during the pandemic need to be viewed as enhancements, rather than replacements, to the tenets of sound dealership management.

LEARN MORE
March 30th, 2021 Article

Consumers find value in online advertising – on their terms.

It’s no secret that online advertising is a great medium to capture consumers’ attention. In a recent Urban Science online study, we found that 86% of consumers find value in online ads.

LEARN MORE
March 18th, 2021 Blog

The Unbreakable Value Of The In-Person Test Drive

If there has ever been any doubt regarding the relevance of the in-person test drive, we have confirmed loud and clear that it is here to stay.

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March 1st, 2021 Infographic

2020 YEAR-END REVIEW: How Did AutoHook Impact The Industry In 2020?

During the worst economic downturn since the Great Depression, we helped 3,907 unique U.S. dealerships.

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February 10th, 2021 Press Release

Urban Science reports 2020 sales throughput for U.S. dealerships declined to 2012 levels

Urban Science released statistics and insights today from its 2020 Automotive Franchise Activity Report (FAR), indicating a small decrease in dealership rooftops but a large decrease in sales throughput.

LEARN MORE
February 10th, 2021 Case Study

Findlay Kia Converts Lost Sales To Closed Sales With The 1-2 Punch Of TrafficView + AutoHook

In a down market, Findlay Kia needed an effective way to analyze their CRM data to expose inefficiencies in their sales process.

LEARN MORE
February 5th, 2021 Blog

In-Market Shoppers Online Behavior Unlocked

During the coronavirus pandemic, many of us find ourselves online more – browsing, connecting with friends, or simply passing time – but how much more is more? In a recent […]

LEARN MORE

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

INSIGHT LAB

FEATURED

Ad Agency Tier10 Leverages Urban Science Data

Ad agency Tier10 leveraged Urban Science data to optimize its Tier II off-lease mail strategy and saw a 2.6% conversion rate.

Attention: You may not have your consumers’ attention.

Urban Science’s recent online study revealed automotive marketers might not be capturing their audiences’ attention like they think they are.

Agency model poses challenges – and opportunities – for dealers.

Much has already been written about the possible move from franchise to agency in automotive. With relatively few case studies to draw data from, educated speculation abounds.