ServiceView

Dig up and deliver on
every sales opportunity.

ServiceView sees into every aspect of the Service and Parts departments to gain a holistic view of performance and clarity into missing traffic. Using vital Service department data, our detailed analytics dive deeper to provide actionable insights for capturing every efficiency and opportunity and maximizing performance and revenue growth. With a full suite of fast, flexible modules, ServiceView offers the most complete picture of service performance across a network and its dealership Service departments.

RESULTS

Proof of our expertise in handling data and extracting the value that empowers action.

The largest client roster in the auto industry – over 20 implementations of our service solutions globally, spanning 12 OEMs and growing.

Proof of our expertise in handling data and extracting the value that empowers action.

Our solutions enable dealers to identify and capture the available opportunity, and increase the efficiency, productivity, competitiveness, and profitability of their service and parts business.

Proof of our expertise in handling data and extracting the value that empowers action.

We bring together the most complex data, making it simple so dealers can establish strong service and parts businesses while building loyalty.

Proof of our expertise in handling data and extracting the value that empowers action.

We are strategic advisors, providing valuable insight and recommendations to improve efficiency, aftersales operations, planning, and marketing efforts.

Solutions for what holds you back.

LOW SERVICE AND SALES RETENTION
LOW SERVICE AND SALES RETENTION

Diagnose why your service customers aren’t coming back.

Understand the customers who you’re keeping, those who you’re losing and where, down to performance by individual service advisors and technicians, then drive them back into your service lanes and showrooms.

UNTAPPED PARTS POTENTIAL
UNTAPPED PARTS POTENTIAL

Generate more parts sales by identifying areas of opportunity.

Benchmark your parts performance against local and national composites to quantify your incremental wholesales parts opportunity, and target high-potential locations.

CAPACITY PLANNING
CAPACITY PLANNING

Identify the optimal Service department infrastructure.

Ensure dealerships have the optimal number of bays and technicians necessary to support all area service opportunities.

RECALL COMPLIANCE AND BEYOND
RECALL COMPLIANCE AND BEYOND

Arm dealers with tools to improve recall completion rates.

Identify and support dealers who need to improve the recall process and empower them to maximize every new customer opportunity in their service lanes.

CONTACT US

A full view of the market opportunities and factors to help close the sales-service loop.

The Urban Science® DataHub™ is the only near real-time source of industry-wide sales* submitted directly by each participating automaker and not based on modeled or delayed vehicle registrations. This exclusive data enables you to identify efficiencies and opportunities to make informed business decisions based on yesterday’s insights, not last month’s or last quarter’s. As the engine behind our analysis, the DataHub allows us to measure not only sales loyalty, but also defections, empowering you to close the sales to service loop.

 

Source: Urban Science® DataHub™ | New Sales and Urban Science® DataHub™ | Certified Pre-Owned Sales
*Sales refers to vehicle unit sales and does not represent vehicle price or revenue.
COMPREHENSIVE COVERAGE

With access to over 98% of industry new vehicle sales and 86% of Certified Pre-Owned sales in the U.S., our industry-exclusive data hub gives you the most complete picture of the automotive market.

NEAR REAL-TIME

Our OEM data is updated as frequently as daily, making our solutions the only ones in the industry fueled by near real-time sales.

HYPER-GRANULAR INSIGHTS

Urban Science statistics provide specifics into all transactions, including date of sale, ZIP code, make/model/trim, previous purchase, and selling dealer.

UNIVERSAL CONNECTIVITY

This powerful data can also be delivered to any platform, extending dealers’ ability to make near real-time decisions for their other investments.

DATA PROTECTION

Since data is our foundation, we ensure that it is protected, including strict adherence to consumer-level privacy regulations, as well as stringent partitioning of dealer and brand data.

The power to control the depth of your insights.

The ServiceView platform gives you an easy to explore interface that allows you to command your vital data on your own.

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Modern interface

In a Service department’s fast-paced environment, time is limited. Having streamlined access to the most important data ensures impactful efficiency and opportunity decision-making.

  • Intuitive, scientifically driven data analysis software enables service department efficiency and profitability growth
  • Mobile responsiveness provides immediate access to key metrics for decision-making
  • Modern, intuitive interface for easy data visualization and dashboard customization, plus mobile responsiveness
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Self-service analysis

Sometimes you want to dig in and manage your own data explorations.

  • ServiceView empowers self-service data analysis and custom reporting through an API integration with Tableau
  • With proper information firewalls in place, this industry-leading, business intelligence tool allows for interactive visual exploration of data and dashboarding capabilities for almost any data source
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Enhanced analytics

Prescriptive analytics that dive deeper into your Service department data are vital to providing actionable insights for capturing every opportunity and maximizing profitability growth. We have the ability to “bubble up” the biggest opportunity to drastically reduce the time to identify the main areas of focus. Every dealer gets a different set of areas to improve — tailored to their specific situation.

  • A full suite of advanced analytical modules finds every improvement opportunity available across a dealership’s Service department
  • Understand how successful you are at converting your service-loyal customers back into new car buyers – now you can not only understand your sales, but also where you’re defecting
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What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

September 21st,  2021 Article

How to Cash In on the EV Trifecta: Interested Consumers, EV Education, and Alternative Retail Formats.

The automotive industry is undergoing revolutionary change driven by a combination of government and regulatory pressures, environmental concerns, and growing consumer sentiment.

LEARN MORE
September 10th, 2021 Article

The EV Path to the Electrified Future

As the automotive industry gears up for a shift to electric vehicles, EV momentum is on the upswing, with a record number of almost 100 pure battery electric vehicles set to debut by the end of 2024 […]

LEARN MORE
September 1st, 2021 Article

Even Though You’re Moving Nearly All Your Inventory, You Could Still Be Losing Customers. Here’s what to do about it.

In today’s challenging retail automotive market — with low inventory due to chip shortages — and a strong trend of consumer demand for new vehicles, it’s easy for dealers to focus on what they don’t have […]

LEARN MORE
August 26th, 2021 Article

Vehicle Sales and Profitability: What OEMs Need to Do to Make the Numbers Work

Disruptive forces of urbanisation, digitilisation, sustainability and omni-channel retail sales points were already beginning to seriously impact the automotive landscape pre-pandemic […]

LEARN MORE
August 21st, 2021 Blog

3 Key Considerations for OEMs and Dealers for Electric Vehicle Aftersales

With the projected growth of Electric Vehicles on the horizon, early adopters get the worm – and the sooner OEMs and Dealers prepare, the more competitively they will be positioned […]

LEARN MORE
August 18th, 2021 Press Release

URBAN SCIENCE: U.S. AUTO RETAIL NETWORK STABLE WHILE AVERAGE SALES PER STORE RECOVER FROM LOWS SEEN IN 2020

Number of U.S. dealerships increased by 46 rooftops since January 2021 Industry average dealership throughput forecasted to increase to 910, a 103-unit increase California, Texas and New York saw the […]

LEARN MORE
June 29th, 2021 Infographic

The Electric Vehicle Tipping Point

The Electric Vehicle tipping point for mass adoption will happen when consumers see EVs as a viable alternative to Internal Combustion Engines.

LEARN MORE
June 8th, 2021 Case Study

Ad Agency Tier10 Leverages Urban Science Data

Ad agency Tier10 leveraged Urban Science data to optimize its Tier II off-lease mail strategy and saw a 2.6% conversion rate.

LEARN MORE
June 3rd, 2021 Blog

Attention: You may not have your consumers’ attention.

Urban Science’s recent online study revealed automotive marketers might not be capturing their audiences’ attention like they think they are.

LEARN MORE
May 11th, 2021 Article

Agency model poses challenges – and opportunities – for dealers.

Much has already been written about the possible move from franchise to agency in automotive. With relatively few case studies to draw data from, educated speculation abounds.

LEARN MORE
May 4th, 2021 Article

Getting Ready for the Second Wave of Electrification

The second wave of electrification is gaining momentum from both the public and private sectors.

LEARN MORE

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

INSIGHT LAB

FEATURED

How to Cash In on the EV Trifecta: Interested Consumers, EV Education, and Alternative Retail Formats.

The automotive industry is undergoing revolutionary change driven by a combination of government and regulatory pressures, environmental concerns, and growing consumer sentiment.

The EV Path to the Electrified Future

As the automotive industry gears up for a shift to electric vehicles, EV momentum is on the upswing, with a record number of almost 100 pure battery electric vehicles set to debut by the end of 2024 […]

Even Though You’re Moving Nearly All Your Inventory, You Could Still Be Losing Customers. Here’s what to do about it.

In today’s challenging retail automotive market — with low inventory due to chip shortages — and a strong trend of consumer demand for new vehicles, it’s easy for dealers to focus on what they don’t have […]