There are consultants. There are vendors. There are suppliers. But we are scientists. And we’re a valued partner dedicated to guiding business through science. This disciplined approach lets us make recommendations and propose solutions based on scientifically validated results. So you’ll know the right move to make to grow your business. Whether you’re looking to work with us or work for us, you’ll experience a dedication and passion to questioning everything until we find the right thing.
Our proprietary formula fuses together 4 essential inputs for business results. This exponential power allows us to deliver solutions that in many cases have never been done before. No other company combines elite data analysts and industry experts with predictive scientific methodology to turn the biggest data into the smartest.
In 1977, Jim Anderson proved that the right man, with the right insight, and the right computer, could change the world. What started with one man and one computer grew to 850 employees in 19 offices across the world. The invention of computer dot mapping and modern network planning was proof that science could solve unsolvable problems. That led us to expand into all realms of the automotive business. Doing business in every corner of the world has opened new doors into new industries. They all have data. They all have problems. And they can all benefit from science-based solutions.
Throughout the years, we’ve looked for people who are uniquely committed to delivering at the highest of high levels. We feel this spirit is infused in everything our employees do, on behalf of our clients and in their personal lives. All of our people, in all of our offices, live by 10 core values that are the hallmarks of our company. It’s what makes our people extraordinary in their profession, in their community and in their personal achievements.
From raising money to giving money to actually developing products that enhance people’s lives, Urban Science makes community responsibility part of our mission. You’ll find us making a difference all around the world.
Jim Anderson
Founder, President, CEO
Laura Kowalchik
Chief Financial Officer
Rebecca Gualdoni
Chief Human Resources Officer
Elizabeth Klee
Chief Information Officer
Randall Tallerico
Chief Marketing Officer
Tom Longo
Executive Vice President
The Americas, Asia Pacific, Europe
Rick Jones
Vice President, Global Client Management
Greg Schocke
Vice President, Practice
Christine Boumansour
Vice President, General Motors
John Frith
Vice President, Applied Methods
Sharif Farhat
Vice President, Expert Analytical Services
The first project we ever took on was a process innovation and we haven’t looked back. We trust in a disciplined scientific methodology that infuses everything we do with empirical objectivity. We’re relentless in our approach to solving problems and that singular focus on the scientific process has helped guide our clients through some of their most critical challenges.
Data is our rocket fuel. It is our most essential input and precious resource. But true insights aren’t born from big data but rather smart data. Our unique industry vantage point allows us to collect a broad, rich foundation of data including proprietary, near real-time sales data, which fuels analysis and drives insights that are actionable. It lets us understand and interpret in ways others can’t.
In 1977, we introduced the world to computer dot mapping. Since that first revolution, we’ve continued to push the boundaries of what’s possible. The scientific methodologies and intelligence of our people is embedded into the technology we use to accelerate discovery and action. Adaptable and integrated systems accelerate our delivery of accurate business results. Across the globe and throughout an organization, all users can access a common system.
Our people come from all over the world. They bring incredible experience. Diverse points of view. Deep industry knowledge. And a dedication to their clients that goes beyond passionate. With advanced training and rigid certifications, our analysts dig deeper to find the recurring pattern and every possible variable. They keep thinking, working, theorizing until they’ve found the scientifically sound solution.
We are passionate about empowering our people to achieve their goals. But, it’s not all about work. We encourage everyone to seek out new challenges, enhance their lives and do great things. At work. At home. And in the community.
“If we all did the things we are capable of, we would astound ourselves.”
– Thomas Edison, inventor and businessman
We believe transparency builds confidence and trust among peers and clients. And when challenges arise, we address them head on — openly and honestly.
“Face reality as it is, not as it was, or as you wish it to be.”
– Jack Welch, business leader
We take pride in getting it right. Good enough is never part of our vocabulary. We never cut corners or compromise standards. Because, at Urban Science, the highest level of quality is our only level of quality.
“We shall build good ships here; at a profit if we can, at a loss if we must, but always good ships.”
– Collis Potter Huntington, shipping magnate and businessman
Broad perspectives breed better outcomes. We respect and leverage our unique differences – across all disciplines and geographies – to produce success through collaboration.
“No member of a crew is praised for the rugged individuality of his rowing.”
– Ralph Waldo Emerson, author
We are 100% committed to continuous improvement. No matter how good we are, we know we can always make it better. Whether focused on our professional development, our solutions, or our clients, we always strive for the next level.
“We cannot become what we want to be by remaining what we are.”
– Max DePree, businessman and author
This is the spark that started our company and what drives us today. When others say things cannot be done, we stay true to our belief that there is in fact a way. By working together, we find a way to get it done.
“It doesn’t matter whether you think you can or you think you can’t, you’re going to be right.”
– Henry Ford, industrialist
To achieve our goals, we focus on the outcome we desire. Then, we develop a plan to get there. This roadmap allows us to define meaningful, measurable goals and evaluate how we are doing along the journey. This shapes how we manage our clients and our careers.
“If you don’t know where you’re going, then any road will take you there.”
– Lewis Carroll, writer, mathematician and logician
We all have clients. Some are internal and some are external. To become a trusted partner, we must know what our clients need. We listen first and strive to understand all aspects of their business and what it takes for them to succeed. We earn our clients’ respect and loyalty.
“If you walk the footsteps of a stranger, you’ll learn things you never knew you never knew.”
– Pocahontas
Our company was born from innovation and creativity. And we believe good ideas can come from anyone, anywhere. If the answer isn’t obvious, we invent a way to get it done. We have the entrepreneurial spirit in our veins, which empowers us to own our destiny — as a company and as individuals.
“The best way to predict the future is to invent it.”
– Alan Kay, computer scientist
At Urban Science, we don’t ask for trust, we earn it. That’s our promise to our fellow Urban Scientists and our clients. A promise reflecting the high level of respect we have for each other. And, a commitment that we conduct ourselves with the utmost integrity every step of the way.
“Waste no more time arguing about what a good man should be. Be one.”
– Marcus Aurelius, Roman emperor
We are passionate about empowering our people to achieve their goals. But, it’s not all about work. We encourage everyone to seek out new challenges, enhance their lives and do great things. At work. At home. And in the community.
“If we all did the things we are capable of, we would astound ourselves.”
– Thomas Edison, inventor and businessman
We believe transparency builds confidence and trust among peers and clients. And when challenges arise, we address them head on — openly and honestly.
“Face reality as it is, not as it was, or as you wish it to be.”
– Jack Welch, business leader
We take pride in getting it right. Good enough is never part of our vocabulary. We never cut corners or compromise standards. Because, at Urban Science, the highest level of quality is our only level of quality.
“We shall build good ships here; at a profit if we can, at a loss if we must, but always good ships.”
– Collis Potter Huntington, shipping magnate and businessman
Broad perspectives breed better outcomes. We respect and leverage our unique differences – across all disciplines and geographies – to produce success through collaboration.
“No member of a crew is praised for the rugged individuality of his rowing.”
– Ralph Waldo Emerson, author
We are 100% committed to continuous improvement. No matter how good we are, we know we can always make it better. Whether focused on our professional development, our solutions, or our clients, we always strive for the next level.
“We cannot become what we want to be by remaining what we are.”
– Max DePree, businessman and author
This is the spark that started our company and what drives us today. When others say things cannot be done, we stay true to our belief that there is in fact a way. By working together, we find a way to get it done.
“It doesn’t matter whether you think you can or you think you can’t, you’re going to be right.”
– Henry Ford, industrialist
To achieve our goals, we focus on the outcome we desire. Then, we develop a plan to get there. This roadmap allows us to define meaningful, measurable goals and evaluate how we are doing along the journey. This shapes how we manage our clients and our careers.
“If you don’t know where you’re going, then any road will take you there.”
– Lewis Carroll, writer, mathematician and logician
We all have clients. Some are internal and some are external. To become a trusted partner, we must know what our clients need. We listen first and strive to understand all aspects of their business and what it takes for them to succeed. We earn our clients’ respect and loyalty.
“If you walk the footsteps of a stranger, you’ll learn things you never knew you never knew.”
– Pocahontas
Our company was born from innovation and creativity. And we believe good ideas can come from anyone, anywhere. If the answer isn’t obvious, we invent a way to get it done. We have the entrepreneurial spirit in our veins, which empowers us to own our destiny — as a company and as individuals.
“The best way to predict the future is to invent it.”
– Alan Kay, computer scientist
At Urban Science, we don’t ask for trust, we earn it. That’s our promise to our fellow Urban Scientists and our clients. A promise reflecting the high level of respect we have for each other. And, a commitment that we conduct ourselves with the utmost integrity every step of the way.
“Waste no more time arguing about what a good man should be. Be one.”
– Marcus Aurelius, Roman emperor
Dave believes that with a positive attitude and the right team, science can be applied to solve the most challenging client problems. An astute thinker, Dave has more than doubled our partnerships in Australia. Passionate about the entire automotive business, he has built his career consulting with retail operations in several different markets and continents. Possessing a deep knowledge of how automotive manufacturers operate, he’s able to leverage technology and process to drive achievement of retail network goals.
Hiromu has over 38 years in the automotive industry. When working with clients to provide solutions, he explains the challenges to their business that lie ahead and how Urban Science can help overcome them. His strength lies in being able to provide strategic consulting that allows clients to make and implement timely decisions. Throughout his career, he has taken a macro-approach to the industry by learning the entire product life cycle, starting with an understanding of the stage of research and design and following through to development, purchasing, production, sales, redesign, used car, scrappage and recycling. Beyond that, his knowledge of industry trends, regulations and emerging technologies helps him understand the industry from the top-down and bottom-up.
Como Ingeniero Industrial, Eric tiene una visión de conjunto en lo que se refiere a la industria automotriz. Gracias a su experiencia en diseño, proyectos, mercadotecnia, desarrollo de distribuidores y planeación, es capaz de sintetizar múltiples puntos de vista a través de una metodología científica. Cuando trabaja en cada proyecto entiende los intereses de marcas, distribuidores y de todos los actores del mercado, así como el contexto del país. Adicionalmente, aplica la ciencia para encontrar las soluciones y su experiencia para recomendar acciones. Su pasión por los autos, el negocio y sus relaciones con el gremio, lo hacen uno de los líderes más cercanos y respetados.
To Alex, being an urban scientist is almost like being a mind reader. With a deep body of knowledge, he understands a client’s business and business challenges like few others. Extremely passionate about the automotive industry, he tempers it with a data-driven, process-oriented approach to solving problems. Using this method, he’s led our office in China to new levels of success by keep the focus on the clients. His proven sales record and diverse skill help him lead by example. Diligent, persistent and entrepreneurial, Alex is committed to helping clients solve their mission critical challenges.
Patricia é uma construtora. Ela foi responsável pela montagem das nossas operações no Brasil, a partir do zero. Entretanto, mais do que isso, ela constrói relacionamentos todos os dias – dentro de nossa empresa e com seus clientes. Ao fomentar a confiança, ela é capaz de manter relacionamentos de longo prazo construídos sobre uma base de sucesso. Sob sua liderança, nosso escritório no Brasil alcançou um rápido crescimento no País, bem como uma avaliação de 100% de satisfação entre clientes e empregados (NPS e e-NPS). Ela não apenas vive o negócio, como o adora e terá prazer em conversar com você sobre o assunto, tomando um delicioso cafezinho, no nosso belo escritório de São Paulo.
A man who loves challenges. Before becoming Managing Director of the Urban Science UK office, Paul successfully established our solutions in the Russian Automotive sector. Prior to that, he held leadership positions on assignments with Skoda and Saab. Extremely detail-oriented, Paul never stops searching through the data to find truth. It’s this passion that feeds his desire to help clients do the things they can’t do themselves. Positive and pragmatic, enthusiastic and engaged, Paul constantly pushes himself to bring something new and unique to our clients.
One of our most dynamic leaders, Peter was a client before he became part of the Urban Science team. Having sat at the other side of the table, Peter can empathize with the pressure and issues his clients are dealing with. Youthful, fun-loving and driven, he’s dedicated to growing the people in his office as well as the client’s business. As a leader of an office, he sets clear expectations and coaches the people on his team. As a leader of business, he uses his analytical mind to provide the facts and data clients need to succeed. His positive outlook and relentless drive make him one of our most engaged leaders, and he truly embodies what it means to be a business scientist.
If you asked Stéphane what makes him an Urban Scientist, he’d tell you it’s his determination. He never gives up and always does his best to overcome obstacles to reach his target. More than being focused on “customer service,” he’s customer-centric; he tries to imagine himself in his client’s shoes in order to help solve their problems. Besides delivering for his customers, he also prides himself on recruiting, training, and growing other Urban Scientists to make the team stronger. He’s enthusiasm and accessibility makes him one of our most dependable leaders.
As a triathlete, Paco is a person who loves to challenge himself. That same passion for challenge follows him in his career as an Urban Scientist. Throughout his career, Paco has found out that the way to grow is to take on problems that you’re not sure you can handle. Having managed projects in 35 different countries, he validated his theory of growing through challenges. Beyond serving his clients, Paco is proud of his reputation as a leader who helps to mentor and nurture his colleagues as they grow into leadership roles.
The founder of the company, Jim was and is the original “Urban Scientist.” A university professor at the time, he solved an unsolvable problem for Cadillac and at the same time invented scientific dealer network planning. His belief in science and his “can-do” attitude have driven Urban Science forward for 39 years. And his personal passion for “Science Enhancing Life” has led to his commitment to improving lives throughout the community and beyond.
In a company full of scientists, Laura is the financial guru. She has the ability to implement strategic plans that achieve both short- and long-term revenue and profit goals. Adept in accounting, strategic planning, system and process development, and financial forecasting, her cross-functional skill set has been honed by serving in key leadership roles across a unique combination of automotive suppliers. At Urban Science, she’s successfully improved timelines and visibility of financial performance. In addition, she’s restructured our finance operation to provide a much deeper analysis of our company’s balance sheet. She’s a true team player that understands cause and effect of investment decisions across a complex global organization.
Rebecca isn’t a bureaucrat, she’s an influencer. Her career has been accentuated by an innate ability to make HR an organization that enables the company’s success and growth, not a rules and regulation department. It’s her personal mission to remove roadblocks that inhibit employees’ personal growth and professional achievement. She is an expert in creating environments that inspire the best in people, resulting in enhanced organizational performance.
Known for her industry insight, Elizabeth balances driving new technical capabilities with business value in her leadership role at Urban Science. Behind every result we promise is Elizabeth’s relentless drive. She keeps our Information Technology Department as the force behind our can do attitude. Nimble thinking and a lively mind has let her succeed when tackling large scale, complex problems that are the core of our business.
Randall is like a planet. People, clients and countries are always in his orbit. He has nearly unequaled experience opening doors and cultivating relationships in order to connect people. As a seasoned pro, Randall has lived in and been immersed in the culture of the UK, France, Germany, Australia and Thailand and across countries where he has lead and established global strategies, covering every region around the world. At Urban Science, he established a major cultural milestone and a powerful management tool. The Global Account Management architecture ensures efficiency of client experience and best practices across the globe. He introduced Net Promoter Score as a discipline in order to maintain the highest level of client satisfaction. His depth of experience in a variety of categories makes him an invaluable guiding force for our organization and our clients.
Fresh out of school in 1985, Tom called Urban Science for an interview. Jim Anderson answered that call. Literally. Since then, he’s only grown in responsibility and respect. His impact on the industry has been impressive – he’s testified in court as an expert witness. He introduced analytics into the parts and service world. And he’s brought consumer engagement solutions to every major client in the Asia-Pacific region.
“Hmmmm, what if we tried this?” That’s how Rick approaches his profession. First, he listens and understands both his client’s perspective and their challenges. Then he works to find solutions to help them. Naturally curious, he brings his 21 years of experience at Urban Science to every new project. He’s established successful client relationships by building trust and filtering through the chaos in the market to deliver the results he’s counted on to provide. Even in the toughest of times in the industry, he’s done his job with passion and integrity.
Broad shouldered and big thinking, Greg has established himself as an influential part of Urban Science. Greg has lead our team to being the leading provider of Business Management in the U.S. He’s gifted at taking white-board concepts and turning them into actionable items designed to meet real-time customer objectives. Known for his loud laugh and larger than life personality, Greg keeps everything positive while working through big challenges and building trust. A natural leader, he’s proud to work with leading global manufacturers and dealers to take on the biggest challenges in the ever-changing world of mobility. Being a business scientist is a realization of his dreams – born and raised in the Motor City, there’s no other business he’d rather be in.
As a triathlete, Paco is a person who loves to challenge himself. That same passion for challenge follows him in his career as an Urban Scientist. Throughout his career, Paco has found out that the way to grow is to take on problems that you’re not sure you can handle. Having managed projects in 35 different countries, he validated his theory of growing through challenges. Beyond serving his clients, Paco is proud of his reputation as a leader who helps to mentor and nurture his colleagues as they grow into leadership roles.
Taking what was a name and promise to a client, Chris created a thriving company out of ChannelVantage from thin air. She has 26 years dedicated to Urban Science, and she’s considered a confidant of the highest order. Christine is proud of her ability to develop long-term relationships that constantly deliver ground-breaking solutions that create long-term benefits for our clients.
John has done more than achieve client success; he’s helped guide the careers of many of our most successful Urban Scientists. Highly educated, certified and experienced, he’s grown client business all over the world. His analytical mind drives him to solve every problem in a quantitative way and his passion for challenges means there’s never an issue he’s afraid to take on. From launching products to opening offices, John has a track record of success. Although he wishes a little bit of that success would spill over into his golf game.
All over the world, Sharif has been recognized as an expert in dealer networks and their operations. He led a team over 20 experts through over 100 arbitrations during the economic downturn in 2010. Analytical and fearless, he’s taking on challenges in global markets like Nigeria, Saudi Arabia and Puerto Rico. As Vice President of Expert Services at Urban Science, he prides himself on bringing science-based conclusions based on objective data. A tireless worker, he never met a project he couldn’t handle, a problem he couldn’t solve and a client he wasn’t proud to help.
Adrian is our resident nature lover. Outside the office, he seeks its calming presence. Inside it, he is immersed in the dynamic world of the global automotive business. He meets with clients, digs into their challenges and guides them to the solutions that drive their business toward success. A transplant from Mexico City, Adrian has found a home here in Australia. His 12 years with Urban Science have provided him with rewarding opportunities to deliver innovations for some of largest companies in the world.
Relentless. Friendly. A good listener. Those are just a few of the ways to describe Mark. As an account manager, Mark brings attention to detail, a scientific approach and incredibly high standards to everything he does. He knows that to truly add value to his clients business, he needs to go beyond consulting. Every recommendation he makes is embedded with data, analysis and the scientific process. Which means he’s a perfect fit for the culture and clients of Urban Science.
