The Urban Science External Grievance Mechanism

The Urban Science External Grievance Mechanism provides a platform for individuals or organizations to submit grievances, about real or perceived wrong or unfair treatment. All grievances will be reviewed by the Urban Science external grievance team, who will seek to find an objective and fair resolution.


Grievances can be lodged by any individual or organization that is relevant to Urban Science, including business partners, service providers or customers.

The grievant should be able to provide information that is:
Related to Urban Science services or their employees, is factual and backed with evidence.

Grievances should be lodged by emailing Communication, including supporting documents, should be in English.

Updates on the status of any grievance will also be communicated via this email channel and can be requested at any time.

This site uses cookies to help make it more useful and reliable.  PRIVACY AND COOKIES POLICY PAGE

Urban Science

    Proactive network management to connect today’s consumers with automotive more efficiently.


    Uncover what really impacts daily performance to grow market share.


    Bring customers back to increase service retention and build long-term loyalty.


    Scientific precision to make every marketing dollar work harder.



Dealership Service

Across myriad industry shifts and evolutions, healthy dealership service operations have powered thriving dealerships.

Urban Science gift-matching program donates nearly $26,000 to aid Ukraine relief efforts

Donations – comprising $10,651 in employee contributions and a $15,000 corporate gift – will support efforts to alleviate suffering in Ukraine and surrounding areas.

The EV Future

Through our research and findings we created a new, science-based methodology for capturing and analyzing the evolving views of the auto-buying public regarding the relevance of traditional automotive dealerships in the vehicle-buying process.