The Urban Science External Grievance Mechanism


The Urban Science External Grievance Mechanism provides a platform for individuals or organizations to submit grievances, about real or perceived wrong or unfair treatment. All grievances will be reviewed by the Urban Science external grievance team, who will seek to find an objective and fair resolution.

Scope

Grievances can be lodged by any individual or organization that is relevant to Urban Science, including business partners, service providers or customers.

The grievant should be able to provide information that is:
Related to Urban Science services or their employees, is factual and backed with evidence.

Grievances should be lodged by emailing grievance@urbanscience.com. Communication, including supporting documents, should be in English.

Updates on the status of any grievance will also be communicated via this email channel and can be requested at any time.

This site uses cookies to help make it more useful and reliable.  PRIVACY AND COOKIES POLICY PAGE

Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

INSIGHT LAB

FEATURED

Urban Science launches industry first service-to-sales conversion analysis, empowering automakers to better measure, drive sales across service-loyal customers with near-real time data

Urban Science® today announced the launch of its ServiceView™ Service-to-Sales Analysis, which taps the power of the company’s near-real time industry sales data to empower automotive original equipment manufacturers (OEMs) to better understand the importance of where service-loyal customers purchase their next vehicles…

Urban Scientist receives prestigious award for 1,000 hours of rescue work with The Red Cross

On Feb. 9, 2023, Lisa Walden, senior implementation engineer, was awarded the highest level of the Rescue Service Medal of Honor by Kai Klose, Hessian Minister for Social Affairs, Wiesbaden, Germany, for serving 1,000 hours of voluntary paramedic work with The Red Cross.

Competition for Sales Is Back — But Is Your Sales Staff Ready to Sell Again?

Empower your team with daily defection-based training. U.S. new-vehicle inventory levels rose sharply in December and crested to 1.8 million for the first time since May 2021…