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Latest insights

May 19th,  2026

Urban Science’s Betsy Marietti Explores Customer Defection Insights at DMSC

Following discussions at DMSC, Urban Science’s Betsy Marietti joined Dealer Advisory Board members Michael McDonald and Michael Moushon for a presentation titled, Do You Know Why You Lost Your Customer? […]

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May 19th, 2026

How Urban Scientists Are Supporting Education & Child Care in Their Communities

Access to learning, enrichment and support frequently depends on whether families have the resources, time and local infrastructure to participate. Through our Community Giving Initiative, participating Urban Scientists can nominate […]

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May 13th, 2026

Urban Science Harris Poll Study: U.S. Auto Buying More Fragmented, Digital in 2026

DETROIT, Mich., May 13, 2026—Urban Science®, a global automotive consultancy and technology firm, has announced the release of its sixth annual automotive research study in collaboration with The Harris Poll. […]

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May 8th, 2026

Urban Science’s Tom Kondrat Shares Insights on AI and Defection in Conversation with Auto Remarketing

Following conversations at NADA, Urban Science’s Global Lead of Advanced Analytics, Tom Kondrat, spoke with Auto Remarketing about how AI is helping dealers uncover deeper insights. During the interview, Tom explained […]

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April 27th, 2026

A Roadmap for Managing Lost Leads

Automotive retail network planning has never been simple. Original equipment manufacturers (OEMs) have always balanced coverage, performance and…

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April 15th, 2026

Q1 2026 EV Retail Sales Report

This Q1 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2026 sales insights through March 30, 2026…

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April 14th, 2026

The Role of Capacity Planning for Network Growth and Sustainability

The number of dealerships in the U.S. has declined by about 25% since 1990, according to…

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March 24th, 2026

How Defection Insights Impact Team Performance: Urban Science’s Kristine Lentz on The Dealer Playbook Podcast

New-vehicle buyer lead defection isn’t just about price or inventory — it’s often the result of…

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March 18th, 2026

Increase Repair Order Value with Consistent ServiceView Usage

Programmatic pricing pressure and rising affordability concerns are reshaping how customers choose where to service their vehicles, putting sustained pressure on automotive brand loyalty. One major automotive brand used…

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March 17th, 2026

Urban Science’s Eric DeMont Examines the Hidden Leaks Behind Lost Automotive Sales in Digital Dealer

Today’s auto buyers frequently cross-shop dealerships, and ongoing affordability concerns continue to influence how buyers evaluate pricing, features and…

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