Turn customer loyalty from a random occurrence to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

EXPLORE

AUTOHOOK^®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

EXPLORE

Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

November 25th, 2025

How New Automotive Entrants Are Challenging Europe’s Legacy Brands

Europe has become a magnet for new automotive entrants. Their rapid expansion has surprised an industry that, until recently, believed long-established names would continue to dominate Europe’s market.

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November 19th, 2025

Close Rate vs. Defection Rate: What Both Metrics Reveal About Dealership Performance

Dealers have good reason to feel optimistic about the state of the automotive industry heading into the end of 2025. As of October 31, year-to-date retail industry sales volume was […]

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November 19th, 2025

Urban Science Covers Key Retail Sales Trends Impacting the Auto Industry on CBT News

Significant change is emerging within the automotive industry, with overall US retail sales shrinking by 6.5% in October. What does this mean for the future of the automotive industry as we wrap up the year?

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November 18th, 2025

Turning Lost Sales into Growth Opportunities

Tune in and listen to Client Satisfaction Manager, Kristine Lentz, share her thoughts on customer defection.

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November 7th, 2025

Where U.S. EV Buyers Are Concentrated and What’s Motivating Them To Act

With customer loyalty growing increasingly fragile, understanding the “why” behind defections in near real time – and adapting quickly and efficiently – is key to sustainable growth.

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November 4th, 2025

Urban Science’s Tom Kondrat Analyzes October EV Market Shifts with TechBrew

Q3 saw a notable surge in U.S. EV sales, as auto buyers capitalized on the recently expired federal tax credit on September 30. But now that the incentive is gone, what lies ahead for the U.S. EV market?

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October 31st, 2025

Turning Tariff Lead Surge Challenges into a Competitive Advantage

Carriage Kia was challenged by auto buyers who were informed, selective, and racing against increased tariffs.

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October 27th, 2025

Magnifying CTV Magic with Offline Vehicle Sales

When VDX.tv leveraged Urban Science’s SalesMatch™ solution, they were able to tie ad exposures to real-world vehicle sales.

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October 24th, 2025

Urban Science Launches VIN Append, Bridges Service Data Visibility Gap Between U.S. Dealerships, Independent Repair Facility Visits

Urban Science today announced the launch of VIN Append, a new data quality offering that enhances dealership and original equipment manufacturer (OEM) customer relationship management (CRM) system efficiency and effectiveness […]

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MANUFACTURER

DEALER

Turn customer loyalty from a random occurrence to a repeating pattern.

If they’re not coming in for service, we’ll find out why.

Uncover Opportunity

Empower action

Monitor impact

The fastest, most accurate way to diagnose your service opportunities.

Private offers. And the proof they’re working.

Measure the money you’re making or missing.

Proving the clarity of our vision every day.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

“Great team! Efficient and reliable.”

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

Latest insights

Let us help you break through. Get in touch today!

Solutions

If they’re not coming in for service,
we’ll find out why.

Let us help you break through.
Get in touch today!