AfterSales Performance

Turn customer loyalty from a random occurrence to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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AUTOHOOK®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

November 7th,  2025

Where U.S. EV Buyers Are Concentrated and What’s Motivating Them To Act

With customer loyalty growing increasingly fragile, understanding the “why” behind defections in near real time – and adapting quickly and efficiently – is key to sustainable growth.

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November 4th, 2025

Urban Science’s Tom Kondrat Analyzes October EV Market Shifts with TechBrew

Q3 saw a notable surge in U.S. EV sales, as auto buyers capitalized on the recently expired federal tax credit on September 30. But now that the incentive is gone, what lies ahead for the U.S. EV market?

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October 31st, 2025

Turning Tariff Lead Surge Challenges into a Competitive Advantage

Carriage Kia was challenged by auto buyers who were informed, selective, and racing against increased tariffs.

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October 27th, 2025

Magnifying CTV Magic with Offline Vehicle Sales

When VDX.tv leveraged Urban Science’s SalesMatch™ solution, they were able to tie ad exposures to real-world vehicle sales.

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October 24th, 2025

Urban Science Launches VIN Append, Bridges Service Data Visibility Gap Between U.S. Dealerships, Independent Repair Facility Visits

Urban Science today announced the launch of VIN Append, a new data quality offering that enhances dealership and original equipment manufacturer (OEM) customer relationship management (CRM) system efficiency and effectiveness […]

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October 21st, 2025

Urban Science and The Detroit Free Press Discuss Relocation of Global Headquarters to One Campus Martius

After being located at Detroit’s Renaissance Center for nearly five decades, Urban Science has announced plans to relocate its global headquarters to the One Campus Martius building in Spring 2026. […]

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October 21st, 2025

Urban Science To Relocate Global Headquarters To One Campus Martius

The company will continue its legacy of serving global automotive leaders in the heart of downtown Detroit, transitioning to its new space in Spring 2026. DETROIT, Oct. 21, 2025—Urban Science®, […]

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October 20th, 2025

The Hidden Leaks: Where Dealers Lose Buyers Before the Sale

With customer loyalty growing increasingly fragile, understanding the “why” behind defections in near real time – and adapting quickly and efficiently – is key to sustainable growth.

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October 14th, 2025

Q3 EV Retail Sales Report

This Q3 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2025 sales insights through September 30th, 2025…

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October 10th, 2025

Amplifying Impact through Simplification in Automotive Advertising

For those working across the automotive media spectrum, it can feel like advertising is becoming more complex by the day.

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October 9th, 2025

Urban Science Discusses Why EV Demand Won’t Collapse Despite End of Federal Tax Credits

Following the expiration of federal tax credits on September 30, Tom Kondrat, Global Lead, Advanced Analytics at Urban Science, had a conversation with Wards Auto to explore why, despite the elimination of these tax credits, EV demand isn’t expected to collapse.

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Let us help you break through.
Get in touch today!

Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

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