AfterSales Performance

Turn customer loyalty from a random occurrence to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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AUTOHOOK^®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

August 4th, 2026

How Outcome-Based Incrementality Testing Can Help Wasted Ad Spend from Eroding Media Efficiency

As the automotive buying journey becomes more fragmented, marketers need better ways to measure media performance…

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August 4th, 2026

How Today’s Digital-First Buyers Are Reshaping Automotive Retail: Urban Science Shares Perspective in CDG News

Vehicle buyers are spending more time researching, prioritizing value and relying on digital channels throughout the purchase journey. Urban Science’s Carl Matter shares how dealers can use stronger digital engagement, timely follow-up and verified sales data to improve marketing ROI and connect with qualified buyers.

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August 4th, 2026

Urban Science’s Carl Matter Discusses Outcome-Based Advertising on the ADOTAT Podcast

On the ADOTAT Podcast, Urban Science’s Carl Matter explains why verified vehicle sales, not clicks or impressions, should guide automotive media decisions. He discusses outcome-based advertising, reducing wasted ad spend and using sales truth to improve marketing performance and ROI.

ADTECH

MANUFACTURER

DEALER

Turn customer loyalty from a random occurrence to a repeating pattern.

If they’re not coming in for service, we’ll find out why.

Uncover Opportunity

Empower action

Monitor impact

The fastest, most accurate way to diagnose your service opportunities.

Private offers. And the proof they’re working.

Measure the money you’re making or missing.

Proving the clarity of our vision every day.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

“Great team! Efficient and reliable.”

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

Latest insights

Let us help you break through. Get in touch today!

Solutions

If they’re not coming in for service,
we’ll find out why.

Let us help you break through.
Get in touch today!