Turn customer loyalty from a random occurrence to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

EXPLORE

AUTOHOOK^®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

EXPLORE

FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

EXPLORE

Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

July 1st, 2025

Urban Science donates $10,500 to employee-nominated local nonprofits through annual Community Giving program

At Urban Science, we believe in (and witness) our collective ability to #DoGreatThings each day – at home, at work and in the communities where we live and serve. Urban […]

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July 1st, 2025

Three ways defection data can enhance your dealership’s sales effectiveness

In today’s climate of economic uncertainty and omnichannel shopping, staying aligned with your customers’ needs is key.

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June 27th, 2025

How to Turn Your Service Drive into a Smart Revenue Engine

The service department is no longer just a place for oil changes and repairs — it has untapped revenue potential and a strategic touchpoint for long-term customer engagement…

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June 16th, 2025

Leveraging Defection Data to Maximize Marketing & Sales Performance

Our DMSC 25 keynote proved just how critical defection data has become.

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June 16th, 2025

How Past Performance Predicts Future Behavior

The future of personalization may be rooted in the past — if you know where to look.

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June 9th, 2025

Unlocking Brand Loyalty Through Key Repair Order Data

A leading luxury automotive brand sought to enhance customer loyalty by leveraging service repair order data…

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June 9th, 2025

Leveraging Service-to-Sales Analysis to Pinpoint Loyalty Improvement Opportunities

A leading luxury automotive brand was considering developing a brand loyalty program but needed concrete data to understand how many of its service customers returned to purchase a new vehicle…

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June 2nd, 2025

DriveCentric Announces Bi-Directional Integration with Urban Science to Enhance Lead Management for Automotive Dealerships with Daily Defection Data

DriveCentric, a leading provider of modern CRM solutions for automotive dealerships, has partnered with Urban Science, a global automotive consultancy and technology firm, to introduce a new bi-directional integration. This […]

ADTECH

MANUFACTURER

DEALER

Turn customer loyalty from a random occurrence to a repeating pattern.

If they’re not coming in for service, we’ll find out why.

Uncover Opportunity

Empower action

Monitor impact

The fastest, most accurate way to diagnose your service opportunities.

Private offers. And the proof they’re working.

Measure the money you’re making or missing.

Proving the clarity of our vision every day.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

“Great team! Efficient and reliable.”

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

Latest insights

Let us help you break through. Get in touch today!

Solutions

If they’re not coming in for service,
we’ll find out why.

Let us help you break through.
Get in touch today!