AfterSales Performance

Turn customer loyalty from a random occurrence to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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AUTOHOOK®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

April 28th,  2025

The Intelligence Behind Next-Level Experiences: Applying Defection Insights to Transform the Customer Experience

The automotive industry is evolving, and customer Urban Science as a Solution expectations are higher than ever…

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April 28th, 2025

From ad personalization vs. privacy to ad personalization with privacy

Google has abandoned its plan to phase out third-party cookies for Chrome, and the company indicated its approach moving forward is user choice…

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April 28th, 2025

Path to personalized impact in automotive programmatic media: Discovering insights through industry sales

The landscape of automotive advertising is evolving rapidly, driven by today’s digital-savvy consumers…

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April 24th, 2025

Reach In-Market Shoppers: Dave Karasick on Auto Collabs Podcast

Listen in as Dealer Business Development Manager, Dave Karasick, dives into how dealers can use daily defection data…

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April 10th, 2025

Q1 EV Retail Sales Report

This Q1 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2025 sales insights through March 31st, 2025…

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April 2nd, 2025

Urban Science launches new online business planning tool to enhance automaker-dealer alignment and efficiency

New offering creates high-level business plans in minutes, empowers OEMs and dealers to more responsively plan against – and for – transformational market dynamics   Urban Science today announced the […]

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March 3rd, 2025

Urban Scientists raise $4,600 for LA wildfire relief through company gift-matching campaign

We’re pleased to announce our recent gift-matching campaign raised $4,600 to support wildfire relief efforts in the greater Los Angeles area. Thanks to the generous support of Urban Science employees […]

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February 13th, 2025

Urban Science: U.S. automotive dealership count increased in 2024; new post-pandemic throughput high expected in 2025

DETROIT, February 13, 2025 – Urban Science® today announced its 2024 year-end Automotive Franchise Activity Report (FAR), which reveals continued stability across the U.S. automotive retail network last year. As […]

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January 15th, 2025

Q4 EV Retail Sales Report

This Q4 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2024 sales insights through January 2, 2025…

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January 9th, 2025

Unlocking a 16% Drop in Dealer Defections

Discover how one dealership tackled high defection rates and revenue loss by rethinking their approach to lead management.

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January 2nd, 2025

Urban Science employee gift-matching program awards $6,000 to aid Hurricane Milton and Helene relief efforts

In response to the devastating damage caused by Hurricanes Milton and Helene, Urban Science recently launched a corporate gift-matching program to support ongoing relief efforts and give Urban Scientists an […]

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Let us help you break through.
Get in touch today!

Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

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