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SOLUTIONS
MANUFACTURER
NETWORKPERFORMANCEProactive network management to connect today’s consumers with automotive more efficiently.
SALESPERFORMANCEUncover what really impacts daily performance to grow market share.
AFTERSALESPERFORMANCEBring customers back to increase service retention and build long-term loyalty.
MARKETINGPERFORMANCEScientific precision to make every marketing dollar work harder.
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INSIGHT LAB
TOPICS
FEATURED
Urban Science launches industry first service-to-sales conversion analysis, empowering automakers to better measure, drive sales across service-loyal customers with near-real time dataUrban Scientist receives prestigious award for 1,000 hours of rescue work with The Red CrossUrban Science® today announced the launch of its ServiceView™ Service-to-Sales Analysis, which taps the power of the company’s near-real time industry sales data to empower automotive original equipment manufacturers (OEMs) to better understand the importance of where service-loyal customers purchase their next vehicles…
Competition for Sales Is Back — But Is Your Sales Staff Ready to Sell Again?On Feb. 9, 2023, Lisa Walden, senior implementation engineer, was awarded the highest level of the Rescue Service Medal of Honor by Kai Klose, Hessian Minister for Social Affairs, Wiesbaden, Germany, for serving 1,000 hours of voluntary paramedic work with The Red Cross.
Empower your team with daily defection-based training. U.S. new-vehicle inventory levels rose sharply in December and crested to 1.8 million for the first time since May 2021…
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- CAREERS
Detect the money-making opportunities hidden in defections.
The industry’s fastest defection alerts are helping create more dynamic sales strategies. SalesAlert flags lost leads at the speed of conversion and notifies you the next day so you can focus your resources on pursuing in-market customers.
Receive next day alerts when a lead defects – so you can direct your energy and time to those still in-market.
Stop wasting time and money
Create a more efficient selling process by selling more using fewer salesperson hours.
Increase salesperson efficiency
Focus your sales teams’ efforts on leads that are still open and don’t waste time on out-of-market leads.
Create effective follow up processes
Sales people can focus follow up efforts on in-market leads, making them more confident in their ability to sell vehicles.
Improve training experience
Make training easier and better with near real-time feedback based on near real-time salesperson data.
Pivot messaging
Create more relevant customer interactions with the right messaging at the right point in their buying journey.
Ensuring program success
On hand dedicated dealer support to help with any questions and access difficulties.
Protect your data
State of the art security to protect PII at every step – adhered to CCPA and implementing ISO900 standards of data protection.
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Suppression’s Undeniable Value
Defections: Delivered in near-real time.
Progressive dealers tap into seamless solutions.
“SalesAlert provides us with near real-time data to make an actionable decision and saves us time and money when our leads have closed elsewhere. This solution allows us to almost immediately train our sales staff. The greatest part is that it is delivered directly to our CRM and we can also view it in the AutoHook Portal! We can now focus on the leads that we know are still in market improving our effectiveness.”
“SalesAlert is valuable to us as we are saving time because we can now focus on the customers that we know are still in market! We update our leads twice a week using the SalesAlert reporting available in the AutoHook Portal, and we receive the alert in our CRM as well. Based on the information provided in reporting, we know that a customer purchased elsewhere whether it was same brand, same OEM, or competitive OEM and provide training when necessary.”
“SalesAlert provides us with near real-time data to make decisions, so deals do not fall through the cracks. The greatest part is that the data is delivered directly to our CRM and we can also view it in the AutoHook Portal! This is a heck of a starting point for us and looking at our notes there are leads that we had listed as not in the market and purchased somewhere else. Based on the information provided in reporting, we know that a customer purchased elsewhere whether it was same brand, same OEM, or competitive OEM almost instantly. I see the value already; the value is there no doubt!”
“SalesAlert is very effective in saving our sales staff time chasing out of market buyers. We use SalesAlert as a training tool with our sales reps to determine why a customer defected and what could have been done differently by following up with these customers. We can then offer our service department for customer retention.”
“I love the new tool. The sales managers have been trained on how to use the tool as well. We are going to be logging into Sales Alert daily to review the lost sales. Right now we have been focusing on the Volvo lost sales but soon will be looking at all lost sales. Lot to go through in the beginning. We will be logging in daily to determine if we have any lost sales then immediately look into the why we lost that sale. We have already identified numerous customers that we believe proper follow up would’ve resulted in a sale.”
“We were very excited to participate in the SalesAlert® demo. Since launching the product, we have found it to be very useful. Having visibility into who has defected, particularly outside of our brand, has provided valuable insight into our operations. The CRM integration gives us a snapshot right in CRM and the auto-close feature allows our sales team to focus on leads that are actually in market. We will continue to utilize this product after the demo period as we believe in the value it provides.”
“SalesAlert has been beneficial to us in the manner that we can reach out to customers to gain insight on their purchase choices. Knowing who the customers are that have purchased elsewhere gives us the opportunity to approach these customers for their service needs. We are looking forward to using SalesAlert as a coaching tool for our sales team.”
“SalesAlert is a tool that we needed. Mining unresponsive customers is not an effective use of time. With SalesAlert the defection notice comes right to us and the sales staff is trained on what to do when this happens. Now our time can be used more effectively for customers still in market. Although we had other AutoHook products in the past, SalesAlert was the one we wanted to keep going with. We have had great client care with Urban Science and our needs have continuously been met and taken care of.”
“We have seen the value in being clients of SalesAlert. SalesAlert has given our dealership the ability to focus on viable leads. We have worked to integrate this into our sales process, and the success speaks for itself. We are looking forward to seeing similar success in 2023!”
Knowing what your competitors sold yesterday informs your strategies today.
The Urban Science® DataHub™ is the power behind our solutions. It’s the only near real-time source of industry-wide sales* fueled directly from the automakers and not on modeled or delayed vehicle registrations. This exclusive data enables you to make informed business decisions based on yesterday’s insights, not last month’s or last quarter’s.
* Sales refers to vehicle unit sales and does not represent vehicle price or revenue.
With access to over 97% of industry new vehicle sales in the U.S., our industry-exclusive data hub gives you the most complete picture of the automotive market.
Our OEM data is updated as frequently as daily, so you know what your competitors sold yesterday and how to get the advantage today.
Urban Science statistics provide specifics into all transactions, including date of sale, ZIP code, make/model/trim, previous purchase, and selling dealer.
This powerful data can also be delivered to any platform, extending your ability to make near real-time decisions for their other investments.
Since data is our foundation, we ensure that it is protected, including strict adherence to consumer-level privacy regulations, as well as stringent partitioning of dealer and brand data.
Latest insights
Even Though You’re Moving Nearly All Your Inventory, You Could Still Be Losing Customers. Here’s what to do about it.
In today’s challenging retail automotive market — with low inventory due to chip shortages — and a strong trend of consumer demand for new vehicles, it’s easy for dealers to focus on what they don’t have […]
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Let us help you cut through the chaos
Increase sales efficiency and improve your gross margin on every vehicle sold.
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Improve salesperson confidence and only follow up with in-market leads.
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Deliver relevant messages and maintain positive customer experiences.
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