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SOLUTIONS
MANUFACTURER
NETWORKPERFORMANCEProactive network management to connect today’s consumers with automotive more efficiently.
SALESPERFORMANCEUncover what really impacts daily performance to grow market share.
AFTERSALESPERFORMANCEBring customers back to increase service retention and build long-term loyalty.
MARKETINGPERFORMANCEScientific precision to make every marketing dollar work harder.
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Dig up and deliver on every sales opportunity.
ServiceView sees into every aspect of the Service and Parts departments to gain a holistic view of performance and clarity into missing traffic. Using vital Service department data, our detailed analytics dive deeper to provide actionable insights for capturing every efficiency and opportunity and maximizing performance and revenue growth. With a full suite of fast, flexible modules, ServiceView offers the most complete picture of service performance across a network and its dealership Service departments.
Solutions for turning every interaction into a long-term relationship.
LOW SERVICE AND SALES RETENTION
Diagnose why your service customers aren’t coming back.
Understand the customers who you’re keeping, those who you’re losing and where, down to performance by individual service advisors and technicians, then drive them back into your service lanes and showrooms.
UNTAPPED PARTS POTENTIAL
Generate more parts sales by identifying areas of opportunity.
Benchmark your parts performance against local and national composites to quantify your incremental wholesales parts opportunity, and target high-potential locations.
CAPACITY PLANNING
Identify the optimal Service department infrastructure.
Ensure dealerships have the optimal number of bays and technicians necessary to support all area service opportunities.
RECALL COMPLIANCE AND BEYOND
Arm dealers with tools to improve recall completion rates.
Identify and support dealers who need to improve the recall process and empower them to maximize every new customer opportunity in their service lanes.
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A full view of the market opportunities and factors to help close the sales-service loop.
The Urban Science® DataHub™ is the only near real-time source of industry-wide sales* submitted directly by each participating automaker and not based on modeled or delayed vehicle registrations. This exclusive data enables you to identify efficiencies and opportunities to make informed business decisions based on yesterday’s insights, not last month’s or last quarter’s. As the engine behind our analysis, the DataHub allows us to measure not only sales loyalty, but also defections, empowering you to close the sales to service loop.
Source: Urban Science® DataHub™ | New Sales and Urban Science® DataHub™ | Certified Pre-Owned Sales
*Sales refers to vehicle unit sales and does not represent vehicle price or revenue.
COMPREHENSIVE COVERAGE
With access to over 96% of all new vehicle sales and 99% of Certified Pre-Owned sales in the U.S., our industry-exclusive data hub gives you the most complete picture of the automotive market.
NEAR REAL-TIME
Our OEM data is updated as frequently as daily, making our solutions the only ones in the industry fueled by near real-time sales.
HYPER-GRANULAR INSIGHTS
Urban Science statistics provide specifics into all transactions, including date of sale, ZIP code, make/model/trim, previous purchase, and selling dealer.
UNIVERSAL CONNECTIVITY
This powerful data can also be delivered to any platform, extending dealers’ ability to make near real-time decisions for their other investments.
DATA PROTECTION
Since data is our foundation, we ensure that it is protected, including strict adherence to consumer-level privacy regulations, as well as stringent partitioning of dealer and brand data.
The power to control the depth of your insights.
The ServiceView platform gives you an easy to explore interface that allows you to command your vital data on your own.
Modern interface
In a Service department’s fast-paced environment, time is limited. Having streamlined access to the most important data ensures impactful efficiency and opportunity decision-making.
- Intuitive, scientifically driven data analysis software enables service department efficiency and profitability growth
- Mobile responsiveness provides immediate access to key metrics for decision-making
- Modern, intuitive interface for easy data visualization and dashboard customization, plus mobile responsiveness
Self-service analysis
Sometimes you want to dig in and manage your own data explorations.
- ServiceView empowers self-service data analysis and custom reporting through an API integration with Tableau
- With proper information firewalls in place, this industry-leading, business intelligence tool allows for interactive visual exploration of data and dashboarding capabilities for almost any data source
Enhanced analytics
Prescriptive analytics that dive deeper into your Service department data are vital to providing actionable insights for capturing every opportunity and maximizing profitability growth. We have the ability to “bubble up” the biggest opportunity to drastically reduce the time to identify the main areas of focus. Every dealer gets a different set of areas to improve — tailored to their specific situation.
- A full suite of advanced analytical modules finds every improvement opportunity available across a dealership’s Service department
- Understand how successful you are at converting your service-loyal customers back into new car buyers – now you can not only understand your sales, but also where you’re defecting
Including, Service-to-Sales Analysis
Customers are twice as likely to purchase from their servicing dealer, knowing where they buy next and what brands they defect to is critical. Dealers often overlook a major opportunity—turning service-loyal customers into vehicle buyers. Our industry-first Service-to-Sales Analysis provides critical insight into where service-loyal customers purchase their next vehicle.
- Measure how well you turn service customers back into new vehicle buyers
- See where your customers go next and gain insights on why
- Identify key areas to improve service-to-sales conversion and drive profitability by aligning service and sales efforts
What our clients are saying.
What our clients are saying.
Our Aftersales Experts
Francesco Angio
Account Executive & Office Leader, Europe and Italy Aftersales Expert
fangio@urbanscience.com
Learn More
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