Dealer Transformation Index™

Measuring dealer-consumer alignment across continued industry evolution

Urban Science® has teamed up with the Harris Poll to conduct ongoing, comprehensive research on the state of the automotive industry through the eyes of dealers and auto buyers. This page includes ongoing highlights of our findings.

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The EV Future

Prepare to meet growing demand while you still can

The impact of EVs on the future of the automotive industry can’t be overstated. Both auto buyers and dealers recognize and agree electrification has the greatest potential to change the future of the auto industry in the coming years. Preparation and optimization for increasing EV-related sales and service needs is critical – and it all starts with dealer and auto-buyer education.

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Dealership Service

Powering Thriving Dealerships With Dealer Service

Across myriad industry shifts and evolutions, healthy dealership service operations have powered thriving dealerships. Service lanes not only deliver high-margin engagements on the back end, they drive meaningful interactions that can build long-term loyalty that leads to future sales as well. To create, nurture and make the most of these opportunities, it’s critical dealers and OEMs recognize auto-buyer perceptions about how franchise stores stack up against independent repair shops – and adjust their approaches to mitigate risks and seize lucrative opportunities now and in the future.

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Digital Retailing

Finding a Sustainable Middle Ground Between Dealers, Customers and OEMs

While digital channels have been embraced for many years in dealership sales and service operations, today a number of OEMs believe there’s significant opportunity to offer a complete end-to-end purchase experience that happens entirely online.

But is that what customers really want? Or do consumers still value the in-person dealership experience – even if there are some elements of it they dislike? The answers may surprise you and should guide OEMs and dealers toward a thoughtful approach to creating the purchase processes of tomorrow.

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October 18th,  2022

Finding a Sustainable Middle Ground Between Dealers, Customers and OEMs

While digital channels have been embraced for many years in dealership sales and service operations, today, a number of OEMs believe there’s significant opportunity to offer a complete end-to-end purchase experience that happens entirely online.

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March 22nd,  2023 Press Release

Urban Science launches industry first service-to-sales conversion analysis, empowering automakers to better measure, drive sales across service-loyal customers with near-real time data

Urban Science® today announced the launch of its ServiceView™ Service-to-Sales Analysis, which taps the power of the company’s near-real time industry sales data to empower automotive original equipment manufacturers (OEMs) to better understand the importance of where service-loyal customers purchase their next vehicles…

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March 22nd,  2023 Press Release

Urban Science launches industry first service-to-sales conversion analysis, empowering automakers to better measure, drive sales across service-loyal customers with near-real time data

Urban Science® today announced the launch of its ServiceView™ Service-to-Sales Analysis, which taps the power of the company’s near-real time industry sales data to empower automotive original equipment manufacturers (OEMs) to better understand the importance of where service-loyal customers purchase their next vehicles…

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February 21st,  2023 Press Release

Urban Science: U.S. auto dealership count stable; throughput dips slightly while EV, non-retail sales rise

Record number of core-based statistical areas had virtually no net change in dealership count U.S. share of EV sales increased 40% year over year; uptick was primarily driven by sales […]

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February 21st,  2023 Press Release

Urban Science: U.S. auto dealership count stable; throughput dips slightly while EV, non-retail sales rise

Record number of core-based statistical areas had virtually no net change in dealership count U.S. share of EV sales increased 40% year over year; uptick was primarily driven by sales […]

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November 3rd,  2022 Press Release

Urban Science launches SalesAlert™, the only technology that notifies dealers when a customer buys a car at a same- or competitive-brand dealership.

Urban Science® today announced the launch of SalesAlert™, an industry first solution that notifies car dealers when a sales lead has purchased a vehicle from another dealership.

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November 3rd,  2022 Press Release

Urban Science launches SalesAlert™, the only technology that notifies dealers when a customer buys a car at a same- or competitive-brand dealership.

Urban Science® today announced the launch of SalesAlert™, an industry first solution that notifies car dealers when a sales lead has purchased a vehicle from another dealership.

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September 28th,  2022 Press Release

Urban Science launches industry first solution to help dealer groups inform high-stakes M&A decisions with near-real-time industry sales data, scientific precision

Urban Science® today announced the launch of MarketGrowth™, a first-of-its-kind, best-in-class solution that taps the company’s unrivaled near-real-time industry sales* data to empower dealer groups, marketing agencies and the consultants who support them to better understand market performance and potential across all brands and geographies.

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September 28th,  2022 Press Release

Urban Science launches industry first solution to help dealer groups inform high-stakes M&A decisions with near-real-time industry sales data, scientific precision

Urban Science® today announced the launch of MarketGrowth™, a first-of-its-kind, best-in-class solution that taps the company’s unrivaled near-real-time industry sales* data to empower dealer groups, marketing agencies and the consultants who support them to better understand market performance and potential across all brands and geographies.

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August 18th,  2022 Press Release

U.S. auto dealership count remains stable; EV adoption surges in Florida, southeast in first half of 2022

DETROIT, August 18, 2022 – Urban Science® today announced highlights from its 2022 midyear Automotive Franchise Activity Report (FAR), which shows continued stability for the U.S. automotive retail network despite […]

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August 18th,  2022 Press Release

U.S. auto dealership count remains stable; EV adoption surges in Florida, southeast in first half of 2022

DETROIT, August 18, 2022 – Urban Science® today announced highlights from its 2022 midyear Automotive Franchise Activity Report (FAR), which shows continued stability for the U.S. automotive retail network despite […]

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March 21st,  2022 Press Release

Car Wars and Urban Science Team Up to Help Dealers Understand Defections and Motivate Qualified Leads

Car Wars has collaborated with Urban Science to bring dealers three game-changing offerings to turn every lost sale into an opportunity for improvement: SalesAlert, TrafficView, and AutoHook.

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March 21st,  2022 Press Release

Car Wars and Urban Science Team Up to Help Dealers Understand Defections and Motivate Qualified Leads

Car Wars has collaborated with Urban Science to bring dealers three game-changing offerings to turn every lost sale into an opportunity for improvement: SalesAlert, TrafficView, and AutoHook.

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February 17th,  2022 Press Release

U.S. auto dealership network store count, profits increase despite inventory challenges in 2021

While pandemic-driven consumer behavior shifts and profitability increases enhanced short-term margins, Urban Science warns auto manufacturers to remain focused on right-sizing networks for long-term success. DETROIT, February 17, 2022 – […]

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February 17th,  2022 Press Release

U.S. auto dealership network store count, profits increase despite inventory challenges in 2021

While pandemic-driven consumer behavior shifts and profitability increases enhanced short-term margins, Urban Science warns auto manufacturers to remain focused on right-sizing networks for long-term success. DETROIT, February 17, 2022 – […]

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August 18th,  2021 Press Release

URBAN SCIENCE: U.S. AUTO RETAIL NETWORK STABLE WHILE AVERAGE SALES PER STORE RECOVER FROM LOWS SEEN IN 2020

Number of U.S. dealerships increased by 46 rooftops since January 2021 Industry average dealership throughput forecasted to increase to 910, a 103-unit increase California, Texas and New York saw the […]

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August 18th,  2021 Press Release

URBAN SCIENCE: U.S. AUTO RETAIL NETWORK STABLE WHILE AVERAGE SALES PER STORE RECOVER FROM LOWS SEEN IN 2020

Number of U.S. dealerships increased by 46 rooftops since January 2021 Industry average dealership throughput forecasted to increase to 910, a 103-unit increase California, Texas and New York saw the […]

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February 10th,  2021 Press Release

Urban Science reports 2020 sales throughput for U.S. dealerships declined to 2012 levels

Urban Science released statistics and insights today from its 2020 Automotive Franchise Activity Report (FAR), indicating a small decrease in dealership rooftops but a large decrease in sales throughput.

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February 10th,  2021 Press Release

Urban Science reports 2020 sales throughput for U.S. dealerships declined to 2012 levels

Urban Science released statistics and insights today from its 2020 Automotive Franchise Activity Report (FAR), indicating a small decrease in dealership rooftops but a large decrease in sales throughput.

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November 23rd,  2020 Press Release

James and Patricia Anderson Receive Max M. Fisher Award for Outstanding Philanthropist

James (Jim) and Patricia (Patti) Anderson have received the 2020 Max M. Fisher Award for Outstanding Philanthropist, an honor presented annually by the Association of Fundraising Professionals Greater Detroit Chapter (AFP GDC).

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November 23rd,  2020 Press Release

James and Patricia Anderson Receive Max M. Fisher Award for Outstanding Philanthropist

James (Jim) and Patricia (Patti) Anderson have received the 2020 Max M. Fisher Award for Outstanding Philanthropist, an honor presented annually by the Association of Fundraising Professionals Greater Detroit Chapter (AFP GDC).

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August 13th,  2020 Press Release

Urban Science Projects 2020 Sales Throughput for U.S. Dealerships to Decline to 2011 Levels

Number of U.S. dealerships decreased by 34 rooftops in the first six months of 2020 Average dealership throughput is forecasted to fall to 734, a decrease of 206 units from […]

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August 13th,  2020 Press Release

Urban Science Projects 2020 Sales Throughput for U.S. Dealerships to Decline to 2011 Levels

Number of U.S. dealerships decreased by 34 rooftops in the first six months of 2020 Average dealership throughput is forecasted to fall to 734, a decrease of 206 units from […]

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July 9th,  2020 Press Release

Urban Science and the Harris Poll: 61% of consumers agree that entire vehicle purchase process will change forever due to COVID-19

Urban Science and The Harris Poll released data and insights today from a June 2020 study of 1,505 consumers indicating that 61% of consumers agree that the entire vehicle purchase process will change forever due to COVID-19.

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July 9th,  2020 Press Release

Urban Science and the Harris Poll: 61% of consumers agree that entire vehicle purchase process will change forever due to COVID-19

Urban Science and The Harris Poll released data and insights today from a June 2020 study of 1,505 consumers indicating that 61% of consumers agree that the entire vehicle purchase process will change forever due to COVID-19.

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May 22nd,  2020 Press Release

Urban Science Appoints New Head Of Lead Management Practice

Urban Science has named Steve Conniff as the head of Enterprise Lead Management.

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May 22nd,  2020 Press Release

Urban Science Appoints New Head Of Lead Management Practice

Urban Science has named Steve Conniff as the head of Enterprise Lead Management.

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March 16th,  2020 Press Release

Urban Science Implements Global Work From Home Policy

DETROIT, March 16, 2020 – Urban Science has continuously monitored the developments surrounding the Coronavirus (COVID-19) and its growing international impact. After the World Health Organization (WHO) classified the virus […]

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March 16th,  2020 Press Release

Urban Science Implements Global Work From Home Policy

DETROIT, March 16, 2020 – Urban Science has continuously monitored the developments surrounding the Coronavirus (COVID-19) and its growing international impact. After the World Health Organization (WHO) classified the virus […]

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February 14th,  2020 Press Release

Urban Science reports the number of U.S. dealerships decreased for the first time since 2013

Urban Science released statistics and insights today from its 2019 Automotive Franchise Activity Report (FAR), indicating a decrease in dealership rooftops for the first time in six years.

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February 14th,  2020 Press Release

Urban Science reports the number of U.S. dealerships decreased for the first time since 2013

Urban Science released statistics and insights today from its 2019 Automotive Franchise Activity Report (FAR), indicating a decrease in dealership rooftops for the first time in six years.

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May 28th,  2019 Press Release

Urban Science Appoints New Managing Director in China

Urban Science announced the appointment of Chee-Kiang (CK) Lim as the Managing Director of its China office

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May 28th,  2019 Press Release

Urban Science Appoints New Managing Director in China

Urban Science announced the appointment of Chee-Kiang (CK) Lim as the Managing Director of its China office

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March 28th,  2019 Press Release

Urban Science Names New Chief Financial Officer

Urban Science welcomed Phil Giroux to the company as the new Chief Financial Officer and Treasurer

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March 28th,  2019 Press Release

Urban Science Names New Chief Financial Officer

Urban Science welcomed Phil Giroux to the company as the new Chief Financial Officer and Treasurer

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March 26th,  2019 Press Release

Urban Science sponsors Automotive News event focused on the future of the industry

Urban Science sponsors “Retail 2030: From Bricks and Mortar to Transportation Portal” to explore the evolution of dealership networks – and dealerships themselves.

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March 26th,  2019 Press Release

Urban Science sponsors Automotive News event focused on the future of the industry

Urban Science sponsors “Retail 2030: From Bricks and Mortar to Transportation Portal” to explore the evolution of dealership networks – and dealerships themselves.

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February 11th,  2019 Press Release

Urban Science: U.S. auto retail network and average sales per store stable in 2018

Urban Science’s 2018 Automotive Franchise Activity Report (FAR), indicating continued stability in the number of U.S. automotive dealerships.

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February 11th,  2019 Press Release

Urban Science: U.S. auto retail network and average sales per store stable in 2018

Urban Science’s 2018 Automotive Franchise Activity Report (FAR), indicating continued stability in the number of U.S. automotive dealerships.

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October 23rd,  2018 Press Release

AutoHook powered by Urban Science Announces Official API Integration with Outsell

Outsell clients can now incorporate into their email marketing campaigns auto-generated, customized incentives crafted based on individual customers’ lead scores and behavioral details.

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October 23rd,  2018 Press Release

AutoHook powered by Urban Science Announces Official API Integration with Outsell

Outsell clients can now incorporate into their email marketing campaigns auto-generated, customized incentives crafted based on individual customers’ lead scores and behavioral details.

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August 9th,  2018 Press Release

U.S. auto retail network stable while average sales per store forecasted to fall

Urban Science’s mid-year Franchise Activity Report indicates continued stability in the number of automotive dealerships in the U.S.

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August 9th,  2018 Press Release

U.S. auto retail network stable while average sales per store forecasted to fall

Urban Science’s mid-year Franchise Activity Report indicates continued stability in the number of automotive dealerships in the U.S.

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June 21st,  2018 Press Release

Urban Science CEO receives Horace H. Rackham Humanitarian Award

Jim Anderson receives highest honor given by the Engineering Society of Detroit.

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June 21st,  2018 Press Release

Urban Science CEO receives Horace H. Rackham Humanitarian Award

Jim Anderson receives highest honor given by the Engineering Society of Detroit.

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June 18th,  2018 Press Release

Urban Science Continues Steady Climb of Private 200 Companies

For the seventh consecutive year, Urban Science climbs up Crain’s list.

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June 18th,  2018 Press Release

Urban Science Continues Steady Climb of Private 200 Companies

For the seventh consecutive year, Urban Science climbs up Crain’s list.

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May 14th,  2018 Press Release

Urban Science Showcased at Global Customer Experience Conference

Urban Science experts share learnings for improving client loyalty.

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May 14th,  2018 Press Release

Urban Science Showcased at Global Customer Experience Conference

Urban Science experts share learnings for improving client loyalty.

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Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

INSIGHT LAB

FEATURED

EVs in Australia: It’s a Question of Time.

Insights from a recent Harris Poll commissioned by Urban Science.

Leading With Integrity: Urban Science Marketing Director’s Service With Girl Scouts of the USA

During her 16 years with Urban Science, Global Marketing and Communications Director Amy Bowering has been a driving force…

A Secret Weapon For Efficient Dealership Sales Processes.

Brian Pasch sits down with Eric DeMont, Global Product Director, to discuss how dealers can improve their marketing and sales operations by leveraging timely defection data.