Dealers have good reason to feel optimistic about the state of the automotive industry heading into the end of 2025. ​​​As of October 31, year-to-date retail industry sales volume was […]

Tune in and listen to Client Satisfaction Manager, Kristine Lentz, share her thoughts on customer defection.

With customer loyalty growing increasingly fragile, understanding the “why” behind defections in near real time – and adapting quickly and efficiently – is key to sustainable growth.