Dealership Performance

NADA 2026: Data Driving Action Beats Data Describing the Past

Sales pressure never stops, and when deals don’t close, it’s not always clear where buyers fall out of the funnel. Urban Science® helps dealers uncover and reduce defection by turning daily industry sales data into clear, actionable insight. Sign up to get a copy of our Defection Playbook be entered for a chance to win a 32-Q Wheeled Yeti Cooler from Urban Science®.

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NO PURCHASE NECESSARY. Open to U.S. residents 18+; ends 2/20 at 11:59 PM ET; subject to eligibility and odds, see Official Rules for details.

Dealership Performance Solutions

SALESALERT™  |  汽车®  |  交通VIEW™  |  市场GROWTH™

SALES警报™

Recalibrate Your Sales Process
with Daily Defection Data.

Get automatically notified when a lead has purchased a new or CPO vehicle from another same brand or competitive dealership! With a connection directly into your CRM, SalesAlert brings dealers daily defection data to improve the customer experience, train salespeople and enhance marketing efficiency.

  • Notifies your CRM when a lead defects from your dealership
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AUTOHOOK®

Intercept, Engage, Convert.

Target in-market online shoppers with customized incentives in order to drive high quality traffic into your dealership and leverage timely offers to close more deals. AutoHook’s closed-loop system allows you to target shoppers, send incentives, measure results and optimize your future offers. With AutoHook’s strategic marketing, users see a web-to-showroom conversion rate of up to 39%!

  • Sends timely offers to targeted shoppers
  • Drives traffic into your dealership
  • Send purchase incentives to customers
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交通看法®

胜利始于了解自己正在失去什么。

TrafficView 将一维的 CRM 数据与 Urban Science 的日常行业销售*和流失数据相结合,将其转化为您的经销商真实情况的整体视图。

  • Deliver insights into your dealership’s traffic by matching your CRM data with industry-wide sales data from the Urban Science® DataHub™
  • Increase your sales effectiveness through decisions based on lead source, model, salesperson and geography
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市场成长™

解锁任何市场和每种类型的投资机会。

获得前所未有的独家见解,推动汽车行业发展。无论您是想投资新市场,还是在自己的市场中发展,您都需要科学的支持。MarketGrowth™ 可随时在任何市场中释放机遇。

  • 获取最深入的指定营销区域 (DMA) 数据
  • 通过审查市场潜力最大来做出更明智的收购决策
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What Urban Science can do for you.

Use the dealership performance suite
to see up to a 20% decrease in daily
defections in your first 90 days.

来自我们客户的声音

“SalesAlert is one of the best tools I’ve launched at my dealership! It has created engagement within the sales team and has helped us improve our CRM management processes to really determine why sales are lost. We don’t like seeing those Same Brand defections, but it allows me to re-engage those customers and introduce them to our amazing Service Department.”

John Bigelow, General Manager – Volvo Cars San Diego

“I really enjoy using SalesAlert. It keeps us productive following up with lost customers and focusing on in market leads. Our GM Robert loves SalesAlert and I believe it has made us better overall as a team!”

Tyra Ramos, BDC Manager, Maxon Hyundai

“At first I didn’t think I would like SalesAlert but after using it for over 3 months I discovered how impactful it is to our business. We do a lot of pre orders for customers so when we get a notification that a customer has bought elsewhere it helps us to re-engage the customer and talk about the purchase. SalesAlert also helps us hold our sales team accountable with follow up as we now know which customers are buying and when.”

Tiffany Wright, Internet Manager, North Park Lexus

“AutoHook™ has been a great tool for helping get people off of our website and into our showroom. We have seen about 50% of the people who filled out the offer online end up in our showroom!”

乔·瓦尔迪兹,Rosen Nissan 销售经理

“TrafficView™ has been a huge benefit for our store, as we are in a unique and competitive market. By using our own CRM data, we were able to see the effectiveness of the data firsthand, pairing TrafficView results with custom, targeted offers via AutoHook’s Web2Show and Lead2Show.”

帕特里克·凯斯, General Manager, Morrie’s Automotive Group

“To actually see TrafficView results with your own store’s data right in front of you is a completely different ballgame. We have a few Mercedes-Benz stores utilizing TrafficView and the results have been outstanding.”

Tom Agresti, Chief Technology Officer, Dream Motor Group

最新见解

1 月 21st,  2026

Back to Brilliant Basics: Urban Science’s Betsy Marietti Joins ASOTU to Introduce SalesAlert™ Enhancement

Through this webinar, learn how SalesAlert turns auto buyer feedback into insights for sales coaching, customer experience improvements and performance tracking.

了解更多
1 月 14th, 2026

第四季度电动汽车零售销售报告

This Q4 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2025 sales insights through January 2nd, 2026…

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11 月 25th, 2025

How New Automotive Entrants Are Challenging Europe’s Legacy Brands

Europe has become a magnet for new automotive entrants. Their rapid expansion has surprised an industry that, until recently, believed long-established names would continue to dominate Europe’s market. 

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11 月 18th, 2025

Turning Lost Sales into Growth Opportunities

Tune in and listen to Client Satisfaction Manager, Kristine Lentz, share her thoughts on customer defection.

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11 月 7th, 2025

Where U.S. EV Buyers Are Concentrated and What’s Motivating Them To Act

With customer loyalty growing increasingly fragile, understanding the “why” behind defections in near real time – and adapting quickly and efficiently – is key to sustainable growth.

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10 月 20th, 2025

The Hidden Leaks: Where Dealers Lose Buyers Before the Sale

With customer loyalty growing increasingly fragile, understanding the “why” behind defections in near real time – and adapting quickly and efficiently – is key to sustainable growth.

了解更多
10 月 14th, 2025

第三季度电动汽车零售销售报告

This Q3 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2025 sales insights through September 30th, 2025…

了解更多
9 月 29th, 2025

8M+ Leads Reveal When Close Rates Actually Peak

By Day 4, most sales teams shift focus to new leads – not because buyers disappear, but because the process demands it.

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7 月 21st, 2025

New TrafficView features deliver deeper defection insights and group-level performance clarity

Urban Science today announced four new enhancements to its TrafficView® solution, an unparalleled tool that integrates daily industry sales data with a dealer’s CRM lead data to provide defection (lost […]

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7 月 15th, 2025

Q2 EV Retail Sales Report

This Q2 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2025 sales insights through June 30th, 2025…

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6 月 16th, 2025

How Past Performance Predicts Future Behavior

The future of personalization may be rooted in the past — if you know where to look.

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订阅我们的月度经销商新闻通讯《The Auto Acumen》。

了解汽车行业的来龙去脉,并随时掌握 Urban Science 经销商的所有信息。

让我们助您突破。立即联系我们!

Enter the Giveaway and Download the Defection Playbook

Urban Science
Solutions
  • MANUFACTURER
  • NETWORKPERFORMANCE

    主动网络管理可以更有效地将当今的消费者与汽车连接起来。

  • SALESPERFORMANCE

    发现真正影响日常绩效以增加市场份额的因素。

  • AFTERSALESPERFORMANCE

    让顾客回头以提高服务保留率并建立长期忠诚度。

  • 营销PERFORMANCE

    科学的精准度让每一分营销费用都发挥更大的作用。

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