The premier scientific aftersales solution for measuring your service performance and capturing opportunities that drive your service revenue, profit and customer loyalty.
Download User GuideDrill deeper to identify your missing opportunities with a complete measurement of your service retention performance metrics, complimentary service performance, repair order analysis and service campaign completions.
Your Retention Performance metrics show your dealership’s ability to retain service customers both inside and outside your Primary Market Area.
Drill deeper to identify your missing opportunities with a complete measurement of your service retention performance metrics, complimentary service performance, repair order analysis and service campaign completions.
Your Complimentary Service metrics identify whether customers who bought a new or L/Certified vehicle are returning to your dealership for their complimentary services or defecting to other Lexus dealers.
Drill deeper to identify your missing opportunities with a complete measurement of your service retention performance metrics, complimentary service performance, repair order analysis and service campaign completions.
The Repair Order Module identifies opportunities to improve your repair order business through repair order trending, revenue tracking, pay type mix, and work type.
Drill deeper to identify your missing opportunities with a complete measurement of your service retention performance metrics, complimentary service performance, repair order analysis and service campaign completions.
The Service Campaign Module presents your dealership’s performance in all the available and active Lexus service campaigns, including completion rate, additional CP revenue from recalls, and localized customers.
ServiceView turns raw service data into a quickly digestible snapshot of your key opportunities so you can increase customer retention. Analyze your service performance by Service Advisor and Technician. See how to grow revenue and profitability through effective labor rate and labor hours by work type.
Review prescriptive opportunities for key performance metrics that include both specific focus opportunities and service operation recommendations unique to your dealership.
ServiceView turns raw service data into a quickly digestible snapshot of your key opportunities so you can increase customer retention. Analyze your service performance by Service Advisor and Technician. See how to grow revenue and profitability through effective labor rate and labor hours by work type.
Understand your service team’s impact on repair order business by analyzing repair order data by your Service Advisors.
With instantly marketable segmented customer lists, target your highest opportunity customers and easily share these targeted lists with your fulfillment partners. Customer lists are updated daily, providing the latest updates on your customer’s profile and communication preferences.
Select from a list of your dealership’s customers or use one of the customer segmented lists to create a service marketing campaign.
With instantly marketable segmented customer lists, target your highest opportunity customers and easily share these targeted lists with your fulfillment partners. Customer lists are updated daily, providing the latest updates on your customer’s profile and communication preferences.
Customers can be segmented further using the available list filters. Customer list downloads are enriched with information to give you the insights into their service history and behavior, such as number of past CP visits and revenue.
With instantly marketable segmented customer lists, target your highest opportunity customers and easily share these targeted lists with your fulfillment partners. Customer lists are updated daily, providing the latest updates on your customer’s profile and communication preferences.
Explore areas in your Primary Market Area where your active service customers reside.
With instantly marketable segmented customer lists, target your highest opportunity customers and easily share these targeted lists with your fulfillment partners. Customer lists are updated daily, providing the latest updates on your customer’s profile and communication preferences.
Review geographical areas of opportunity where your Inactive Customers reside in your Primary Market Area.
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