{"id":8766,"date":"2026-06-22T11:49:01","date_gmt":"2026-06-22T15:49:01","guid":{"rendered":"https:\/\/www.urbanscience.com\/resources\/\/"},"modified":"2026-06-22T11:56:22","modified_gmt":"2026-06-22T15:56:22","slug":"urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con","status":"publish","type":"post","link":"https:\/\/www.urbanscience.com\/jp\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/","title":{"rendered":"Urban Science&#8217;s Tom Kondrat&#8217;s Insights on The Conversation Gap at ASOTU Con"},"content":{"rendered":"<p>Today\u2019s auto shoppers spend more time researching, compare more brands and visit more dealerships before making a purchase decision. Even so, many dealers remain confident in their sales processes as closing deals becomes more challenging.<\/p>\n<p>What\u2019s really causing leads to go dark?<\/p>\n<p>New research from Urban Science and The Harris Poll points to a surprising answer. Price is not the primary reason. Instead, weaknesses in dealership follow-up processes may be driving more lost sales than dealers realize.<\/p>\n<p>Download the full report to learn what causes lead defection, how top-performing dealers use defection intelligence to improve conversion rates and why greater visibility into lost opportunities is becoming a key competitive advantage.<\/p>\n<h5><a href=\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2026\/06\/ASOTUCON-25_Urban-Science_Casa-Automotive_FINAL-compressed.pdf\" target=\"_blank\" rel=\"noopener\">View the Presentation<\/a><\/h5>","protected":false},"excerpt":{"rendered":"<p>Today\u2019s auto shoppers spend more time researching, compare more brands and visit more dealerships before making a purchase decision. Even so, many dealers remain confident in their sales processes as [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8766","post","type-post","status-publish","format-standard","hentry","resource-type-newsroom","resource-type-newsroom-plus","resource-type-presentations","resource-topic-consumer","resource-topic-data","resource-topic-dealership-operations","focus-area-dealer","focus-area-north-america"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Urban Science&#039;s Tom Kondrat&#039;s Insights on The Conversation Gap at ASOTU Con - Urban Science<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.urbanscience.com\/jp\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/\" \/>\r\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Urban Science&#039;s Tom Kondrat&#039;s Insights on The Conversation Gap at ASOTU Con - Urban Science\" \/>\r\n<meta property=\"og:description\" content=\"Today\u2019s auto shoppers spend more time researching, compare more brands and visit more dealerships before making a purchase decision. Even so, many dealers remain confident in their sales processes as [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.urbanscience.com\/jp\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Urban Science\" \/>\r\n<meta property=\"article:published_time\" content=\"2026-06-22T15:49:01+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2026-06-22T15:56:22+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2026\/03\/UrbanScience-AI-Data-and-Marketing.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"600\" \/>\r\n\t<meta property=\"og:image:height\" content=\"387\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Michael Olson\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/resources\\\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/resources\\\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\\\/\"},\"author\":{\"name\":\"Michael Olson\",\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/#\\\/schema\\\/person\\\/23b3d561d85940f7838c0f626332bd9b\"},\"headline\":\"Urban Science&#8217;s Tom Kondrat&#8217;s Insights on The Conversation Gap at ASOTU Con\",\"datePublished\":\"2026-06-22T15:49:01+00:00\",\"dateModified\":\"2026-06-22T15:56:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/resources\\\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\\\/\"},\"wordCount\":129,\"publisher\":{\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/#organization\"},\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/resources\\\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\\\/\",\"url\":\"https:\\\/\\\/www.urbanscience.com\\\/resources\\\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\\\/\",\"name\":\"Urban Science's Tom Kondrat's Insights on The Conversation Gap at ASOTU Con - Urban Science\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/#website\"},\"datePublished\":\"2026-06-22T15:49:01+00:00\",\"dateModified\":\"2026-06-22T15:56:22+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/resources\\\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\\\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.urbanscience.com\\\/resources\\\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/resources\\\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.urbanscience.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Urban Science&#8217;s Tom Kondrat&#8217;s Insights on The Conversation Gap at ASOTU Con\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/#website\",\"url\":\"https:\\\/\\\/www.urbanscience.com\\\/\",\"name\":\"Urban Science\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.urbanscience.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/#organization\",\"name\":\"Urban Science\",\"url\":\"https:\\\/\\\/www.urbanscience.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.urbanscience.com\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/urbanscience-social-696.png\",\"contentUrl\":\"https:\\\/\\\/www.urbanscience.com\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/urbanscience-social-696.png\",\"width\":696,\"height\":696,\"caption\":\"Urban Science\"},\"image\":{\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.urbanscience.com\\\/#\\\/schema\\\/person\\\/23b3d561d85940f7838c0f626332bd9b\",\"name\":\"Michael Olson\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Urban Science's Tom Kondrat's Insights on The Conversation Gap at ASOTU Con - Urban Science","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.urbanscience.com\/jp\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/","og_locale":"ja_JP","og_type":"article","og_title":"Urban Science's Tom Kondrat's Insights on The Conversation Gap at ASOTU Con - Urban Science","og_description":"Today\u2019s auto shoppers spend more time researching, compare more brands and visit more dealerships before making a purchase decision. Even so, many dealers remain confident in their sales processes as [&hellip;]","og_url":"https:\/\/www.urbanscience.com\/jp\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/","og_site_name":"Urban Science","article_published_time":"2026-06-22T15:49:01+00:00","article_modified_time":"2026-06-22T15:56:22+00:00","og_image":[{"width":600,"height":387,"url":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2026\/03\/UrbanScience-AI-Data-and-Marketing.jpg","type":"image\/jpeg"}],"author":"Michael Olson","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.urbanscience.com\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/#article","isPartOf":{"@id":"https:\/\/www.urbanscience.com\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/"},"author":{"name":"Michael Olson","@id":"https:\/\/www.urbanscience.com\/#\/schema\/person\/23b3d561d85940f7838c0f626332bd9b"},"headline":"Urban Science&#8217;s Tom Kondrat&#8217;s Insights on The Conversation Gap at ASOTU Con","datePublished":"2026-06-22T15:49:01+00:00","dateModified":"2026-06-22T15:56:22+00:00","mainEntityOfPage":{"@id":"https:\/\/www.urbanscience.com\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/"},"wordCount":129,"publisher":{"@id":"https:\/\/www.urbanscience.com\/#organization"},"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.urbanscience.com\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/","url":"https:\/\/www.urbanscience.com\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/","name":"Urban Science's Tom Kondrat's Insights on The Conversation Gap at ASOTU Con - Urban Science","isPartOf":{"@id":"https:\/\/www.urbanscience.com\/#website"},"datePublished":"2026-06-22T15:49:01+00:00","dateModified":"2026-06-22T15:56:22+00:00","breadcrumb":{"@id":"https:\/\/www.urbanscience.com\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.urbanscience.com\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.urbanscience.com\/resources\/urban-sciences-tom-kondrats-insights-on-the-conversation-gap-at-asotu-con\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.urbanscience.com\/"},{"@type":"ListItem","position":2,"name":"Urban Science&#8217;s Tom Kondrat&#8217;s Insights on The Conversation Gap at ASOTU Con"}]},{"@type":"WebSite","@id":"https:\/\/www.urbanscience.com\/#website","url":"https:\/\/www.urbanscience.com\/","name":"\u90fd\u5e02\u79d1\u5b66","description":"","publisher":{"@id":"https:\/\/www.urbanscience.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.urbanscience.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.urbanscience.com\/#organization","name":"\u90fd\u5e02\u79d1\u5b66","url":"https:\/\/www.urbanscience.com\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.urbanscience.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2024\/02\/urbanscience-social-696.png","contentUrl":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2024\/02\/urbanscience-social-696.png","width":696,"height":696,"caption":"Urban Science"},"image":{"@id":"https:\/\/www.urbanscience.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.urbanscience.com\/#\/schema\/person\/23b3d561d85940f7838c0f626332bd9b","name":"Michael Olson"}]}},"_links":{"self":[{"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/posts\/8766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/comments?post=8766"}],"version-history":[{"count":2,"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/posts\/8766\/revisions"}],"predecessor-version":[{"id":8772,"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/posts\/8766\/revisions\/8772"}],"wp:attachment":[{"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/media?parent=8766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}