{"id":8182,"date":"2026-03-24T10:48:48","date_gmt":"2026-03-24T14:48:48","guid":{"rendered":"https:\/\/www.urbanscience.com\/resources\/\/"},"modified":"2026-03-31T10:49:02","modified_gmt":"2026-03-31T14:49:02","slug":"how-defection-insights-impact-performance-urban-sciences-kristine-lentz-on-the-dealer-playbook-podcast","status":"publish","type":"post","link":"https:\/\/www.urbanscience.com\/jp\/resources\/how-defection-insights-impact-performance-urban-sciences-kristine-lentz-on-the-dealer-playbook-podcast\/","title":{"rendered":"How Defection Insights Impact Team Performance: Urban Science\u2019s Kristine Lentz on The Dealer Playbook Podcast"},"content":{"rendered":"<p>New-vehicle buyer lead defection isn\u2019t just about price or inventory \u2014 it\u2019s often the result of gaps in the sales process.<\/p>\n<p>Kristine Lentz, Urban Science&#8217;s product operations manager, joined the The Dealer Playbook Podcast with Michael Cirillo to explore the impact of defection on close rates, sales performance and overall effectiveness. Throughout the episode, Kristine also discusses common fears dealers face when first confronting defection data, and what dealers can do once they gain visibility into where their leads are buying.<\/p>\n<p>From early adoption to advanced use, dealerships can leverage these insights to refine team performance and deliver a stronger customer experience.<\/p>\n<h5><a href=\"https:\/\/thedealerplaybook.com\/episodes\/recapturing-lost-customers-through-fixed-operations-kristine-lentz\">\u3082\u3063\u3068\u8a73\u3057\u304f\u77e5\u308b<\/a><\/h5>","protected":false},"excerpt":{"rendered":"<p>New-vehicle buyer lead defection isn\u2019t just about price or inventory \u2014 it\u2019s often the result of gaps in the sales process. Kristine Lentz, Urban Science&#8217;s product operations manager, joined the [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8182","post","type-post","status-publish","format-standard","hentry","resource-type-newsroom","resource-type-newsroom-plus","resource-topic-data","resource-topic-dealership-operations","focus-area-dealer","focus-area-north-america"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>How Defection Insights Impact Team Performance: Urban Science\u2019s Kristine Lentz on The Dealer Playbook Podcast - Urban Science<\/title>\r\n<meta name=\"description\" content=\"New-vehicle buyer lead defection isn\u2019t just about price or inventory \u2014 it\u2019s often the result of...\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.urbanscience.com\/jp\/resources\/how-defection-insights-impact-performance-urban-sciences-kristine-lentz-on-the-dealer-playbook-podcast\/\" \/>\r\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"How Defection Insights Impact Team Performance: Urban Science\u2019s Kristine Lentz on The Dealer Playbook Podcast - 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