{"id":3312,"date":"2023-08-02T13:07:41","date_gmt":"2023-08-02T17:07:41","guid":{"rendered":"https:\/\/www.urbanscience.com\/insightlab\/\/"},"modified":"2025-02-05T22:32:49","modified_gmt":"2025-02-06T03:32:49","slug":"infusing-defection-based-insights-into-your-processes-to-sell-more-cars","status":"publish","type":"post","link":"https:\/\/www.urbanscience.com\/jp\/resources\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/","title":{"rendered":"\u4eca\u65e5\u306e\u640d\u5931\u3092\u660e\u65e5\u306e\u58f2\u4e0a\u306b\u5909\u3048\u308b: \u96e2\u8131\u306b\u57fa\u3065\u304f\u6d1e\u5bdf\u3092\u30d7\u30ed\u30bb\u30b9\u306b\u53d6\u308a\u5165\u308c\u3066\u3001\u3088\u308a\u591a\u304f\u306e\u8eca\u3092\u8ca9\u58f2\u3059\u308b"},"content":{"rendered":"<h2 style=\"margin-bottom: 10px;\">\u4eca\u65e5\u306e\u640d\u5931\u3092\u660e\u65e5\u306e\u58f2\u4e0a\u306b\u5909\u3048\u308b<\/h2>\n<h3 style=\"margin-bottom: 30px;\"><em>\u96e2\u8131\u306b\u57fa\u3065\u304f\u6d1e\u5bdf\u3092\u30d7\u30ed\u30bb\u30b9\u306b\u53d6\u308a\u5165\u308c\u3066\u3001\u3088\u308a\u591a\u304f\u306e\u8eca\u3092\u8ca9\u58f2\u3059\u308b<\/em><\/h3>\n<p><a href=\"https:\/\/player.vimeo.com\/video\/850312263\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3189\" src=\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/ckxvideo.jpg\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/a><\/p>\n<p>\u30a2\u30fc\u30d0\u30f3 \u30b5\u30a4\u30a8\u30f3\u30b9\u306e\u30b0\u30ed\u30fc\u30d0\u30eb \u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3067\u3042\u308b Eric DeMont \u304c\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u91cd\u8981\u6027\u3068\u305d\u308c\u304c\u30c7\u30a3\u30fc\u30e9\u30fc\u696d\u52d9\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3001\u304a\u3088\u3073\u30c7\u30a3\u30fc\u30e9\u30fc\u696d\u52d9\u306e\u5f37\u5316\u306b\u5411\u3051\u305f\u96e2\u8131\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u306e\u5b9f\u969b\u306e\u5fdc\u7528\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u6709\u76ca\u306a\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u4e3b\u5c0e\u3057\u307e\u3059\u3002<\/p>\n<p style=\"margin: 40px 0 50px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-3188\" style=\"padding: 10px; border: 1px solid #ddd; width: 314px; height: auto;\" src=\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/CX-Auto-Logo-1.png\" alt=\"\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Turning today\u2019s losses into tomorrow\u2019s sales Infusing defection-based insights into your processes to sell more cars Eric DeMont, global director, Urban Science, leads an informative session focused on the importance [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3312","post","type-post","status-publish","format-standard","hentry","topic-dealership-operations","resource-type-articles","resource-topic-dealership-operations","focus-area-dealer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars - Urban Science<\/title>\r\n<meta name=\"description\" content=\"Eric DeMont, Urban Science\u2019s global director, leads an informative session focused on the importance of the customer experience and the impact it has...\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.urbanscience.com\/jp\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/\" \/>\r\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars - Urban Science\" \/>\r\n<meta property=\"og:description\" content=\"Eric DeMont, Urban Science\u2019s global director, leads an informative session focused on the importance of the customer experience and the impact it has...\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.urbanscience.com\/jp\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Urban Science\" \/>\r\n<meta property=\"article:published_time\" content=\"2023-08-02T17:07:41+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2025-02-06T03:32:49+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/cks-social.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\r\n\t<meta property=\"og:image:height\" content=\"630\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Anthony Orr\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/\"},\"author\":{\"name\":\"Anthony Orr\",\"@id\":\"https:\/\/www.urbanscience.com\/#\/schema\/person\/73ee0da2d612ae3b05d73582066d1916\"},\"headline\":\"Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars\",\"datePublished\":\"2023-08-02T17:07:41+00:00\",\"dateModified\":\"2025-02-06T03:32:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/\"},\"wordCount\":76,\"publisher\":{\"@id\":\"https:\/\/www.urbanscience.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/ckxvideo.jpg\",\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/\",\"url\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/\",\"name\":\"Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars - Urban Science\",\"isPartOf\":{\"@id\":\"https:\/\/www.urbanscience.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/ckxvideo.jpg\",\"datePublished\":\"2023-08-02T17:07:41+00:00\",\"dateModified\":\"2025-02-06T03:32:49+00:00\",\"description\":\"Eric DeMont, Urban Science\u2019s global director, leads an informative session focused on the importance of the customer experience and the impact it has...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#primaryimage\",\"url\":\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/ckxvideo.jpg\",\"contentUrl\":\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/ckxvideo.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.urbanscience.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.urbanscience.com\/#website\",\"url\":\"https:\/\/www.urbanscience.com\/\",\"name\":\"Urban Science\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.urbanscience.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.urbanscience.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.urbanscience.com\/#organization\",\"name\":\"Urban Science\",\"url\":\"https:\/\/www.urbanscience.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.urbanscience.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2024\/02\/urbanscience-social-696.png\",\"contentUrl\":\"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2024\/02\/urbanscience-social-696.png\",\"width\":696,\"height\":696,\"caption\":\"Urban Science\"},\"image\":{\"@id\":\"https:\/\/www.urbanscience.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.urbanscience.com\/#\/schema\/person\/73ee0da2d612ae3b05d73582066d1916\",\"name\":\"Anthony Orr\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars - Urban Science","description":"Eric DeMont, Urban Science\u2019s global director, leads an informative session focused on the importance of the customer experience and the impact it has...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.urbanscience.com\/jp\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/","og_locale":"ja_JP","og_type":"article","og_title":"Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars - Urban Science","og_description":"Eric DeMont, Urban Science\u2019s global director, leads an informative session focused on the importance of the customer experience and the impact it has...","og_url":"https:\/\/www.urbanscience.com\/jp\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/","og_site_name":"Urban Science","article_published_time":"2023-08-02T17:07:41+00:00","article_modified_time":"2025-02-06T03:32:49+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/cks-social.jpg","type":"image\/jpeg"}],"author":"Anthony Orr","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#article","isPartOf":{"@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/"},"author":{"name":"Anthony Orr","@id":"https:\/\/www.urbanscience.com\/#\/schema\/person\/73ee0da2d612ae3b05d73582066d1916"},"headline":"Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars","datePublished":"2023-08-02T17:07:41+00:00","dateModified":"2025-02-06T03:32:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/"},"wordCount":76,"publisher":{"@id":"https:\/\/www.urbanscience.com\/#organization"},"image":{"@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#primaryimage"},"thumbnailUrl":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/ckxvideo.jpg","inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/","url":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/","name":"Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars - Urban Science","isPartOf":{"@id":"https:\/\/www.urbanscience.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#primaryimage"},"image":{"@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#primaryimage"},"thumbnailUrl":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/ckxvideo.jpg","datePublished":"2023-08-02T17:07:41+00:00","dateModified":"2025-02-06T03:32:49+00:00","description":"Eric DeMont, Urban Science\u2019s global director, leads an informative session focused on the importance of the customer experience and the impact it has...","breadcrumb":{"@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#primaryimage","url":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/ckxvideo.jpg","contentUrl":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2023\/08\/ckxvideo.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.urbanscience.com\/insightlab\/infusing-defection-based-insights-into-your-processes-to-sell-more-cars\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.urbanscience.com\/"},{"@type":"ListItem","position":2,"name":"Turning today\u2019s losses into tomorrow\u2019s sales: infusing defection-based insights into your processes to sell more cars"}]},{"@type":"WebSite","@id":"https:\/\/www.urbanscience.com\/#website","url":"https:\/\/www.urbanscience.com\/","name":"\u90fd\u5e02\u79d1\u5b66","description":"","publisher":{"@id":"https:\/\/www.urbanscience.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.urbanscience.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.urbanscience.com\/#organization","name":"\u90fd\u5e02\u79d1\u5b66","url":"https:\/\/www.urbanscience.com\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.urbanscience.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2024\/02\/urbanscience-social-696.png","contentUrl":"https:\/\/www.urbanscience.com\/wp-content\/uploads\/2024\/02\/urbanscience-social-696.png","width":696,"height":696,"caption":"Urban Science"},"image":{"@id":"https:\/\/www.urbanscience.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.urbanscience.com\/#\/schema\/person\/73ee0da2d612ae3b05d73582066d1916","name":"Anthony Orr"}]}},"_links":{"self":[{"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/posts\/3312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/comments?post=3312"}],"version-history":[{"count":2,"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/posts\/3312\/revisions"}],"predecessor-version":[{"id":4329,"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/posts\/3312\/revisions\/4329"}],"wp:attachment":[{"href":"https:\/\/www.urbanscience.com\/jp\/wp-json\/wp\/v2\/media?parent=3312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}